Patient Access Supervisor

UnitedHealth Group•Oxnard, CA

3d•Onsite

About The Position

This position is Onsite. Our office is located at 1600 North Rose Avenue Oxnard, CA. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. As part of the UnitedHealth Group family of businesses, we’re a dynamic new partnership formed by Dignity Health and Optum. We’ll count on your professionalism, expertise, and dedication help ensure that our patients receive the quality of care they need. So, if you’re looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you. As the Patient Access Supervisor you will coordinate, supervise and be accountable for the daily activities of central registration department. You will assist the manager of patient access, as needed. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm with on call duties & weekend / shift flexibility based on operational needs. It may be necessary, given the business need, to work occasional overtime. This will be paid on the job training and the hours during training will be 8:00 am - 5:00 pm, Monday - Friday. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
2+ years of experience working in a hospital Patient Registration Department, physician office setting, or healthcare insurance company
2+ years of healthcare supervisor, manager, or team lead experience
Proficiency with Microsoft Word (create and edit correspondence), Microsoft Excel (ability to create, edit, and sort spreadsheets), and Microsoft Outlook (email and calendar management)
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and apply their use
Ability to work full time onsite at 1600 N Rose Ave Oxnard, CA 93030
Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm with on call duties & weekend / shift flexibility based on operational needs.

Nice To Haves

Experience with medical or health terminology
Healthcare or insurance benefits experience
Experience in collections
Experience with patient access technologies and / OR EMR systems

Responsibilities

Ensures that adequate phone coverage is in place at all times; primary liaison with afterhours service to maintain coverage
Reviews and appropriately approves requests for PTO for all staff under their supervision to meet business needs
Continually monitors staff attendance and task performance using observation, call monitoring and formal audit tools
Conducts at least quarterly 1:1 with all staff under their supervision
Sets daily priorities for the team to ensure timely completion and adherence with department timelines and guidelines
Produces reports related to non-clinical tasks, as needed
Develops plans to meet short and long term department needs and objectives
Identifies and resolves operational problems using defined processes, expertise and judgment
Decisions are guided by policies, procedures, business plan and supervising Manager
Acts as the primary liaison with supervisors in other areas of business i.e. Continuity of Care, Member Services, IS, etc.
Product, service or process decisions are most likely to impact individual employees and/or customers (internal or external)

Benefits

In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

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