Patient Access Team Lead - AHN Cancer Institute - St. Vincent Hospital - Full Time

Highmark Health • Pittsburgh, PA

2d

About The Position

GENERAL OVERVIEW: Under the direction of the Manager of PAS, this position performs day to day oversight of Patient Registration, Financial Counseling, Insurance Verification and Scheduling as applicable. Performs as a staff leader and technical expert for revenue cycle functions by identifying and providing training needs, resolving work related issues and technical problems. Monitors, tracks and adjusts staff work flow based upon key performance indicators.

Requirements

• High school diploma or GED; or one – three months related experience and/or training; or equivalent combination of education and experience.
• 3-5 years’ related experience.
• Experience with medical terminology.
• Experience with various computer software programs.

Nice To Haves

• Associate’s degree.
• Experience with benefit verification, collections, and financial counseling.
• Experience with ICD-9 coding.

Responsibilities

• Coordinates activities and work flow for the department processes including performing staff functions. (30%)
• Participates in monitoring, tracking, and assists in evaluating staff performance and productivity as established by department/hospital goals. (20%)
• Ensures staff competency and compliance with all technical and clerical components of the patient access process as per policies and regulatory requirements. (10%)
• Supports leadership team in organizational goals and initiatives. Serves as a departmental leader to staff, patients and internal and external customers. (20%)
• Identifies and resolves registration, scheduling, insurance verification, coding, and billing issues and takes appropriate action. (20%)
• Performs other duties as assigned or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees