Patient Account Assoc Credit Balance Acct Review Coordinator

Intermountain Health

7d • $22 - $33 • Onsite

About The Position

Supports the credit balance team in resolving complex issues on patient accounts. Essential Functions As a Lead Credit Balance Representative, you will be the Subject Matter Expert for the following: Researches, validates and approves adjustments and refunds Provides training and coaching to credit balance team while maintaining confidentiality Confidential presentation of individual credit balance team’s Quality Assurance (QA) audits Timely coordination and resolution of compliance, third-party and audit refund projects Assist Credit Balance Leadership in creating and updating department workflows Coordination with other departments and Credit Balance Clerical team to ensure checks are printed and processed in a timely manner Partner with finance departments to research and complete reconciliation

Requirements

• Knowledge of Rules and Regulations
• Reconciliation
• Advanced mathematic principles
• Reading Explanation of Benefits (EOB)
• Knowledge of Medical Terminology
• Understanding Insurance Claims
• Research Complex Accounts
• Training and Coaching
• Effective Communication
• Confidentiality
• High School Diploma or equivalent (GED) required
• Two (2)+ years of experience in hospital or physician back-end insurance related activities (Billing & Follow-Up) required
• Knowledge of Medicaid and Medicare billing regulations required
• Operate computers and other office equipment requiring the ability to move fingers and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time
• May require lifting and transporting objects, office supplies, and equipment
• Bending, Kneeling, and Reaching

Nice To Haves

• Epic systems experience preferred
• Lead experience preferred

Responsibilities

• Researches, validates and approves adjustments and refunds
• Provides training and coaching to credit balance team while maintaining confidentiality
• Confidential presentation of individual credit balance team’s Quality Assurance (QA) audits
• Timely coordination and resolution of compliance, third-party and audit refund projects
• Assist Credit Balance Leadership in creating and updating department workflows
• Coordination with other departments and Credit Balance Clerical team to ensure checks are printed and processed in a timely manner
• Partner with finance departments to research and complete reconciliation

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED