Patient Account Representative

Credit Management Company•Green Tree, PA

5d•Remote

About The Position

CMC is a full-service accounts receivables company that has been in business for over 50 years providing superior customer service to our clients. Due to our continued growth and success we have immediate openings for dynamic, motivated individuals to work remotely. Ideal candidate has a proven ability to be successful in a virtual environment.

Requirements

2 years call center experience required.
2 years medical billing / insurance verification experience required.
1 year successful remote experience required.
High School Diploma or Equivalent required.
Demonstrated skill in negotiating and resolving conflicts.
Ability to speak persuasively and listen critically.
Ability to multi-task, prioritize and meet tight deadlines, demonstrating a high level of attention to detail.
Excellent customer service, problem solving, organizational and communication skills while being friendly and outgoing.
Possess excellent computer skills and the ability to succeed in a virtual, fast-paced environment.
Ability to think critically and investigate to find resolutions for patients.
Must be reliable, responsible, goal oriented and flexible.
Must be able to pass pre-employment screening.

Nice To Haves

Bilingual proficiency in Spanish a plus.

Responsibilities

Communicate with patients via telephone on an inbound and outbound dialing system.
Manage multiple accounts to resolve patient account balances.
Demonstrate superior customer service skills, patience and diligence with each account.
Provide consistent follow-up with patients and third-party insurance carriers.
Negotiate settlements and payment plans with patients under specific guidelines and collect and process payments on accounts.
Keep detailed records of all customer communications, payment plans, and amounts paid.
Use automated dialing technology.
Follow scripting specific to client requirements, state and federal laws.
Navigate multiple databases and healthcare provider systems to obtain information regarding the medical treatment of patients.
Navigate multiple payment portals to process immediate payments, establish recurring payments and follow specific scripting for PCI compliance.
Navigate multiple insurance verification websites to verify patient eligibility.
Responsible for educating patients on balances owed with detailed explanation.
Meet and/or exceed monthly financial goals.