Patient Accounts Representative

Georgia Hand, Shoulder &Elbow • Atlanta, GA

18h

About The Position

The Patient Accounts Representative will provide support to the billing department and revenue cycle for GHSE, GSCP.

Requirements

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks.
• Ability to create and present ideas in a variety of formats.
• Ability to maintain confidential records.
• Proficient with Microsoft Office Suite or related software.
• Three years of billing and coding experience required.
• 1 year of orthopedic, surgical and ASC experience.
• Knowledge of worker’s compensation and Medicare reimbursement practices in an orthopedic and ASC setting.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Nice To Haves

• Knowledge of the philosophy, mission, leadership needs, and planning requirements of the organization preferred.

Responsibilities

• Troubleshoot and problem solve accounts
• Posting of private and insurance payments/vouchers
• Completing adjustments to patient accounts
• Updating of patient insurance information, including memo entry for billing documentation
• Customer service - answer billing inquiries from patients and/or healthcare providers
• Submit refunds for patient or insurance over-payments to Billing Manager for review
• Follow collection process; includes written and verbal correspondence with patients on unpaid claims.
• Write protest/appeal letters to insurance companies.
• Rebill accounts
• Ability to interpret EOBs and resolve errors.
• Knowledge of various fee schedules for carriers.
• Make recommendations for process revisions or improvement initiatives under direction of the Billing Manager
• Provide support and assist in the resolution of patient account issues and payment plan arrangements, report to Billing Manager the same day.
• Create chart, enter data, insurance and post charges as necessary.
• Maintain HIPAA compliance.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed