PATIENT ACCOUNTS REPRESENTATIVE

NORTH OLYMPIC HEALTHCARE NETWORK•Port Angeles, WA

22h•$20 - $24•Onsite

About The Position

Responsible for reviewing insurance claims for accuracy and timely filing on behalf of the organization, to procure the monetary collection process of insurances, vendors and third-party payments along with timely patient portion billings to meet the organization’s policy and procedure requirements for receipt and collection processes.

Requirements

High School diploma or equivalent.
Demonstrated “skilled” business office experience.
Demonstrated success in communication, customer service, or working with the public, preferably in a medical care facility.
Demonstrated success in managing difficult situations.
Demonstrated success in general computer competence, including basic Word and potential to be trained in specific software for patient information, billing, and communication.
Ability to speak, read, write, and understand English.
Ability to interact with computer screens for up to six hours at a time (visual acuity required).
Must have manual dexterity for use of keyboard.
Ability to remain stationary for periods of up to four hours.
Ability to communicate via phone, mail, and in person to resolve disputes, solve problems, etc.
Capacity to function in a sometimes stressful, multi-tasking environment.

Nice To Haves

Epic EMR experience is preferred.
Basic medical, dental, and/or vision insurance knowledge is preferred.
FQHC billing experience is preferred.

Responsibilities

Submit claims to the appropriate health plans daily, review all denials for complexity, make corrections, and resubmit claims within 30 days of the denial received date.
Complete claim forms, submit bills and claims, perform quality control procedures on all claim forms and detail bills to ensure accurate billing.
Contact patients regarding denials that require patient follow up and/or assistance.
Responsible for running all billing ageing reports and maintaining documentation supporting follow-up decision processes.
Complete insurance refunds in a timely and accurate manner.
Participates in meetings and training as required.
Other duties as assigned.