Patient Benefit Advisor

Adventist Health • The Dalles, OR

20h • Onsite

About The Position

Located in the metropolitan area of Sacramento, the Adventist Health corporate
headquarters have been based in Roseville, California, for more than 40 years.
In 2019, we unveiled our WELL-certified campus - a rejuvenating place for
associates systemwide to collaborate, innovate and connect.

Adventist Health Roseville and shared service teams have access to enjoy a
welcome space designed to promote well-being and inspire your best work.

Job Summary:

Ensures all services are financially secure. Provides accurate and timely
insurance verification, benefit review and determination of patient financial
liability. Collects patient financial liability. Educates patients on available
payment options and internal/external assistance programs. Provides assistance
in initiation of insurance authorization and notification to insurance companies
of patient admissions within required time limits. Creates a positive patient
experience by always being polite, compassionate and professional.

Nice To Haves

• High School Education/GED or equivalent: Preferred
• Associate's/Technical Degree or equivalent combination of education/related experience: Preferred
• Hospital/medical business office experience with insurance procedures and patient interaction: Preferred

Responsibilities

• Educates patients on benefits and programs. Collects demographic and insurance information from patients, collects expected patient responsibility or makes arrangements for the collection of that amount, and financially secures the account. Determines accounts that may be eligible for government assistance programs or hospital charity care.
• Works with patients to ensure encounters are financially secured prior to time of discharge. This includes insurance verification and collection of patient financial liability. It also may include notification to payer of admission and/or assistance in initiating authorization.
• Responds to questions from patients, insurers and other appropriate parties pertaining to an account. Educates patients on available external assistance programs as well as hospital charity/discount program.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED