Patient Care Coordinator II (Medical Assistant), Neurology Clinic – Full Time, Days (08HR)

Stanford Health Care•Stanford, CA

1d•$33 - $37•Onsite

About The Position

Stanford Health Care is looking for Patient Care Coordinators (PCC/Medical Assistants) to be part of our strong team environment. A PCC works as the point person navigating the patients from every discipline through their clinic visit at Stanford Health Care. They work closely with other team members in different departments to provide quality patient care. We are seeking a highly skilled and dedicated Patient Care Coordinator II to join our Neurology team. Our team members are cross trained to work in multiple roles from front desk to back office. A few responsibilities the PCC will be assisting with are rooming patients, checking patients in and out, scheduling follow-up appointments, coordination of care, setting up procedural areas, assisting providers during procedures, managing providers schedules, and ensuring timely communication between the patient and the provider by responding to patient messages. As a foundational level, the PCC II, is expected to learn and apply job skills, policies, and procedures to complete moderate assignments and tasks. They should exercise judgment within defined guidelines to determine appropriate actions. The PCC II responsible for facilitating smooth day-to-day clinic operations while developing the necessary skills to progress within our care delivery team. Key responsibilities include but are not limited to: Clinical Expertise Development: Undertake work in assigned areas to develop the necessary expertise within a given specialty area or clinic. Record Keeping and Protocol Compliance: Complete disability paperwork, maintain temperature logs, follow assigned protocols, and ensure workplace safety and infection prevention within the role's scope. Patient Care: Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other special departmental tasks such as EKG, ear lavage, etc. Clinical Administration: Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection. Clinic Maintenance: Manage weekly clinic preparation, clinic area stocking, medication, and supply ordering, and ensure timely completion of work assignments. Communication and Coordination: Handle patient phone calls, prescription refills, and clinic support operations, manage CRM/In-Basket, and serve as a liaison between the provider, the patient, and the staff. There is a lot of room for growth and development working as a PCC at Stanford Health Care. If you are looking for a new opportunity…consider this as your first choice in positions!

Requirements

Knowledge of computer systems and software used in functional area.
Ability to speak and write effectively at a level appropriate for the job.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
Ability to work independently as well as an integral part of the patient care team.
Ability to follow instructions and standard operating procedures.
Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work-related courses and training) to adapt to an ever-changing healthcare environment.
Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices
2 years’ Experience in complex healthcare scheduling or care coordination
Exceptional organization, multitasking, critical thinking, empathy, and written/verbal communication.
High School Diploma or GED equivalent AND one of the following: (1) Certificate of completion or official transcript from a medical assisting program (2) Completion of medical assistant training by a licensed physician or podiatrist (3) Certification as medical assistant through a Medical Board of California – approved medical assistant certifying organization
At least one year of overall experience (Including external experience) Required
Current American Heart Association Certification for Basic Life Support for Healthcare Providers required

Nice To Haves

2 years’ experience with scheduling complex appointments and procedures across multiple departments and providers.
2 years’ experience with Care Coordination
Problem Resolution: Proactively resolve any scheduling conflicts
Knowledge of and ability to use and apply medical terminology in performing his/her duties.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in functional area.
Ability to speak and write effectively at a level appropriate for the job.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
Ability to work independently as well as an integral part of the patient care team.
Ability to follow instructions and standard operating procedures.
Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices

Responsibilities

Coordinate patient care and manage workflows to ensure efficient and effective delivery of care
Communicate with patients, providers, and other healthcare teams to ensure seamless transitions and continuity of care
Manage and maintain accurate and up-to-date patient information, including medical records and appointment schedules
Collaborate with providers to develop and implement care plans, and ensure that patients receive necessary testing and treatments
Provide patient education and support, and respond to patient inquiries and concerns
Participate in quality improvement initiatives and contribute to the development of best practices
Clinical Expertise Development: Undertake work in assigned areas to develop the necessary expertise within a given specialty area or clinic.
Record Keeping and Protocol Compliance: Complete disability paperwork, maintain temperature logs, follow assigned protocols, and ensure workplace safety and infection prevention within the role's scope.
Patient Care: Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other special departmental tasks such as EKG, ear lavage, etc.
Clinical Administration: Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
Clinic Maintenance: Manage weekly clinic preparation, clinic area stocking, medication, and supply ordering, and ensure timely completion of work assignments.
Communication and Coordination: Handle patient phone calls, prescription refills, and clinic support operations, manage CRM/In-Basket, and serve as a liaison between the provider, the patient, and the staff.