Patient Care Coordinator

CP Rochester, Happiness House and Rochester Rehabi • Rochester, NY

6d • $18 - $21

About The Position

The Patient Care Coordinator provides various supports to ensure the smooth and compliant operation of clinic services.

Requirements

• High School Diploma or GED.
• Ability to comply with professional standards of conduct, including pleasant speaking voice and courteous manner as well as the ability to meet the demands of the position.

Nice To Haves

• Previous experience, education and/or training preferred to include knowledge of and proficient use of computers, office equipment, phone systems and electronic health records.

Responsibilities

• Imparts agency philosophy of 'Equal Opportunity, Independence and Realization of Individual Potential' to children, families, program staff and community resources.
• Maintains confidentiality of information relating to individuals and their families in accordance with agency policy.
• Answers telephones, takes messages and refers calls to the appropriate person.
• Communicates effectively with staff, service providers, individuals, caregivers, family members, and the community.
• Completes assigned copying, scanning, mailings, and faxing within and outside of the Electronic Health Record System.
• Maintains Clinic Consumer Charts: Enters information into Electronic Health Record system efficiently and in a timely manner. Understands the system and ensures electronic filing to ensure proper organization of electronic records. Scans/Files all clinic documentation in a timely and efficient manner ensuring compliance with regulatory requirements, prepares new charts for consumers being admitted, routinely purges charts, and audits charts of consumers being discharged. Deactivates charts within Electronic Health Record System when discharged entirely and purges paper charts as needed.
• Responsible for management of Annual Scripts, 2-way Release Authorization documentation, and obtaining appropriate consumer/guardian signatures.
• HH Only - Completes Clinic Medicaid eligibility for E-paces accurately and in a timely manner between the 16th and 30th of each month and maintains a list of all Medicaid verification lists in chronological order. Collaborates with Clinic Supervisor to ensure to query NGS Connex to verify Medicare Eligibility.
• Ensures that 90-day Medicaid re-certifications are completed in a timely manner including maintenance of a 90-day tracking spreadsheet, accurate cover sheets, and MD signature verification through approved electronic or paper methods. Gives feedback to supervisor or Director as to efficacy.
• Responsible for Intake Paperwork Processing, fielding intake-related documentation questions, preparing and sending intake packets to potential individuals, obtaining initial scripts for service and ensuring that all intake information is completed in a timely manner.
• Prepares all psychiatric charts from intake and including any necessary electronic record data entry to charts.
• HH Only - Prepares documentation for the Medical Director's review and assist the Medical Director with obligations including but not limited to scheduling employee physicals and patient annual medical assessments.
• Ensures accuracy in the monthly billing and prepares for submission to appropriate insurance companies in a timely and accurate manner. (May include charge entry for Article 16 & Article 28 Clinical services)
• Reviews remittances and post payments from insurance companies to appropriate claims.
• Generates monthly patient statements and processes their payments.
• Investigates claim denials and re-submits for processing in accordance with applicable regulations and insurance company requirements.
• Performs insurance verifications for clients in the Article 16 and Article 28 Clinics.
• Assists with any additional tasks as needed. Receives guidance from the Clinic Billing Supervisor.
• Achieves program goals by performing additional duties at the discretion of the Clinic Supervisor and Director.
• Participates in Clinic/Finance Department meetings.
• Participates in conferences, workshops and in-service training as needed or recommended to enhance job skills and personal growth and development.
• Adheres to agency's policies and procedures as well as department guidelines.
• Maintains professional demeanor.
• Provides primary coverage for front desk, as needed at any of the clinic locations.
• Participates in agency committees as asked or as needed.
• Maintains current schedules for all therapists and other providers in the Electronic Health Record System. Update Schedule templates as needed and work within scheduling modules appropriately.
• Adheres to agency's policies and procedures as well as department guidelines.

Benefits

• Affordable Medical / Dental / Vision Insurance
• 17 Days Paid Time Off (PTO)
• Paid Sick Time
• 9 Paid Holidays
• Matching 403(b) and/or ROTH Retirement Plan
• Additional Insurance Offerings - Specified Disease Insurance w/ Cancer Rider, Accident Insurance, Identity Theft Protection
• Employer Paid Health Reimbursement Arrangement (HRA)
• Employer paid Life Insurance, Short-term and Long-term Disability Insurance
• Tuition Reimbursement plus a 25% Tuition Discount for benefit-eligible Employees and Family Members at Roberts Wesleyan College

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED