Patient Care Coordinator- Evernorth- Remote

Cigna Healthcare

2d • $20 - $30 • Remote

About The Position

Patient Care Coordinator (Customer Service Associate Analyst) Evernorth Health Services | CarepathRx Position Summary Do you enjoy making a real difference in patients’ lives while working in a fast-paced healthcare environment? As a Patient Care Coordinator, you play a vital role in supporting infusion patients by ensuring their therapies, supplies, and services are delivered accurately and on time. You will partner closely with pharmacy, nursing, operations, reimbursement, and distribution teams to create a smooth, reliable, and compassionate patient experience. This role is ideal for someone who is organized, service-oriented, and motivated to grow within specialty and infusion pharmacy care. Schedule: Rotating shifts between 8:00 AM – 6:30 PM EST, Monday–Friday

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of experience in customer service, healthcare support, pharmacy services, or a related role.
• Experience communicating with customers or patients by phone, email, or in person.
• Strong organizational, time management, and multitasking skills.
• Comfort using computers, Microsoft Office applications, and healthcare or pharmacy systems.

Nice To Haves

• Experience in pharmacy customer service, pharmacy technician support, home infusion, specialty pharmacy, or homecare.
• Familiarity with infusion therapy workflows or ancillary healthcare provider environments.
• Demonstrated ability to prioritize competing tasks while maintaining attention to detail.
• Associate’s or Bachelor’s degree in a related field.

Responsibilities

• Support the clinical management of infusion patients by coordinating medication refills, supplies, and services under the supervision of a licensed pharmacist.
• Ensure patient supply inventories are accurate and complete, helping to prevent delays in care and treatment interruptions.
• Collect and document medication profiles, patient updates, and assessments clearly and accurately in the medical record.
• Serve as a key communication link between patients, infusion pharmacy teams, nursing, operations, reimbursement, and distribution partners.
• Partner with reimbursement and distribution teams to ensure payer-specific requirements are followed, including delivery restrictions and collection processes.
• Maintain high standards for quality, accuracy, productivity, and timeliness while meeting or exceeding defined performance goals.
• Deliver consistently positive internal and external customer experiences through professional, empathetic, and solution-focused communication.
• Support day-to-day pharmacy and operations workflows, including documentation handling, equipment coordination, and delivery or pickup preparation.
• Demonstrate Evernorth’s system-wide competencies by working collaboratively, adapting to change, and contributing to continuous improvement.

Benefits

• health-related benefits including medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED