Patient Care Scheduler

Mass General Brigham•Northampton, MA

38d•$19 - $26•Onsite

About The Position

The Patient Care Coordinator has responsibility and accountability for welcoming patients, completing medical history requests, and providing administrative services. This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital. This position reports to the Practice Manager and operates within established organizational and departmental policies and procedures. Must be able to effectively interact appropriately to an individual's intellectual level and physical ability. 1Adult 1Geriatric Does the position require Patient Care? Yes

Requirements

High School Diploma or Equivalent required
Experience in a medical practice 1-2 years preferred
Demonstrated ability to type, as well as the ability to operate business office equipment including copy machines and fax machines required.
Demonstrated proficiency in PC applications including Windows and word processing required.
Demonstrated organizational, interpersonal, oral, and written communication skills required.
Demonstrated ability to work independently required.

Responsibilities

Schedule specialist appointments and assist patients with insurance issues as needed.
Communicate, both verbally and in written form, to all patients regarding specialist appointments, in a manner that both instructs patients and alleviates their concerns.
Manage intensive referrals and ancillary appointments.
Direct all medically related questions to the appropriate medical staff.
Complete HMO specialist referral forms and forward to appropriate parties.
Serve as liaison between specialist offices and the practice.
Obtain prior authorizations/pre-certifications for tests and medications.
Assist other staff (clinical and non-clinical) with administrative tasks when necessary.
Greet patients and visitors to the office in a friendly, helpful, and respectful manner.
Answer the telephone and refer calls to the appropriate staff.
Open and close the office as needed.
Maintain established hospital, human resources, and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control, and environmental standards.
Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations, or journals to stay abreast of current trends in field of expertise.
Meet annual competency requirements.
Attend meetings as required.
Perform other functions/duties as requested.