Patient Care Specialist II

Mosaic Health • Naples, FL

24d • Onsite

About The Position

As a Patient Care Specialist II , you’ll handle advanced administrative and patient access responsibilities that keep our practice running smoothly. You’ll be a key part of the patient experience from the moment they walk in the door.

Requirements

• High school diploma or GED
• 2+ years of healthcare or patient access experience
• Strong EHR knowledge and understanding of insurance verification
• Excellent communication, attention to detail, and multitasking skills
• Professionalism, empathy, and commitment to patient confidentiality
• Ability to work independently in a fast‑paced environment
• Primarily sedentary with frequent computer use
• Ability to lift up to 15 lbs independently (up to 50 lbs with assistance)

Responsibilities

• Greet, register, and check in patients with accuracy and professionalism
• Verify insurance, obtain authorizations, and collect copayments
• Answer phones, schedule/reschedule appointments, and support daily provider schedules
• Process referrals, medical record requests, and documentation
• Perform clerical tasks including scanning, faxing, filing, and EHR uploads
• Review accounts for errors or outstanding balances and coordinate with billing
• Maintain full HIPAA and privacy compliance
• Support the Practice Manager and clinical team with administrative tasks
• Assist with chart audits, workflow improvements, and training updates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED