Patient Communication Representative (PCR)

General Physician, PC • Buffalo, NY

5d

About The Position

Join General Physician, P.C. - Your Gateway to a Fulfilling Nursing Career!

Are you a Patient Communication Representative (PCR) looking to take your career
to the next level? General Physician, P.C., one of Western New York's most
esteemed multi-specialty medical groups, is excited to welcome dedicated PCRs to
our growing family. With a competitive salary, comprehensive benefits, and a
strong commitment to work-life balance, this is an opportunity you won't want to
miss.

Location: Buffalo, NY

Position Type: Full-time, First Shift

Requirements

• High school diploma or GED required; two-year college degree preferred
• 2 - 4 years' experience in a medical office, call center or customer service environment preferred
• Knowledge of insurance and medical terminology
• Strong written and verbal communication skills with the ability to utilize a computer program
• Ability to multi-task and handle a high volume of patient calls in a fast-paced environment.

Responsibilities

• The primary purpose of this position is to manage call volume and provide support to the service lines by acting as a liaison for patients and the different medical entities through a variety of clerical and administrative tasks.
• Answer incoming calls and determine where to refer the patient within the service line.
• Enter patient information, schedule appointments, and document interaction in the EMR system.
• Identify calls that need to be escalated to clinical staff or management and route them appropriately in a timely manner.
• Document medication refill and test result requests.
• Manage incoming mail and fax bins in accordance with company policy.
• Collaborate with other applicable services to ensure coordination of care.
• Deliver exemplary customer service to provide a positive patient experience across the organization.
• Perform other duties assigned by management.

Benefits

• Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime!
• Comprehensive Benefits: Medical, dental, vision, and more.
• Generous PTO: Enjoy your well-deserved time off.
• 401(K) with 3% Employer Contribution: Secure your financial future.
• Employee Discounts: Exclusive deals, including Verizon Wireless.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED