Part Time Patient Concierge
About The Position
What Patient Concierge contributes to Cardinal Health Practice Operations Management oversees the business and administrative operations of a medical practice. The Patient Concierge is the first point of contact for patients and family members at PET Imaging of The Woodlands. This position is responsible for greeting patients, confirming demographic and insurance information, answering phones, provider scheduling, as well as other duties as assigned. Customer service skills and attention to detail are important to this role's success. This is a part-time position with a schedule of 11:30am-5pm CST Monday-Friday. 1-2 weeks of training will take place at the PET Imaging of Sugar Land location, mileage reimbursement included.
Requirements
- Ability to work a flexible schedule as necessary
- Ability to type 40 wpm, preferred
- High School Diploma or equivalent experience, preferred
- Knowledge of medical terminology, preferred
- One year of medical office experience, preferred
- Experience within oncology and/or radiology, preferred
- Experience accessing and updating an EMR system, preferred
- Experience handling prior authorizations, preferred
- Experience scheduling for multiple providers, preferred
- Good customer service skills and attention to detail
- Applies acquired job skills and company policies and procedures to complete standard tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with supervisor or senior peers on complex and unusual problems
Responsibilities
- Greet patients and families after their appointment with their provider
- Answer center telephones and return messages
- Schedule patient appointments
- Process requests for records from outside sources
- Scan data into document imaging software
- Regular attendance and punctuality
- Contributes to team effort by accomplishing related results as needed
- Ensures that all processing and reporting deadlines are consistently achieved
- Perform any other functions as required by management
Benefits
- 401k Contributions
- Paid Time Off
- Access to wages before pay day with myFlexPay
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
