Patient Coordinator Sr Associate - Surgical Oncology

Nebraska Medicine • Omaha, NE

1d • Onsite

About The Position

The Patient Coordinator Sr Associate plays a critical role in supporting clinical operations for the Surgical Oncology Division. In this role, you will coordinate patient medical records, schedule appointments, and manage referrals to designated clinical programs and services. This position supports smooth patient flow by ensuring accurate, timely, and comprehensive patient charts while working closely with providers, case managers, and fellow coordinators in a specialty clinic environment. This role is well-suited for someone who brings steady energy to their work, takes ownership of tasks, and enjoys being part of a collaborative clinical team. The ideal candidate is comfortable working independently while also communicating frequently with others to keep patient care moving forward. What to Expect in this Role: A fast-paced specialty clinic environment with multiple priorities to manage throughout the day Ongoing collaboration with providers, case managers, and teammates Complex scheduling and coordination across services that requires strong organization and follow-through Meaningful patient interaction that calls for professionalism, empathy, and attention to detail Candidates must have healthcare customer service experience to be considered. EPIC patient registration and scheduling experience is strongly preferred and will allow for a smoother transition into the role.

Requirements

• Minimum of one year of experience in a healthcare customer service environment required.
• High school diploma or equivalent required.
• Minimum of one-year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
• Demonstrated verbal and written customer relations skills required.
• Ability to work collaboratively and cooperatively with an interdisciplinary team required.
• Knowledge of medical terminology required.
• Demonstrated analytical, prioritizing and organizational skills required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Nice To Haves

• Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.
• Clinical background in assigned area preferred.
• Associate's degree in business, healthcare or related field preferred.
• Medical Assistant or Nursing Assistant preferred.
• Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.
• Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.

Responsibilities

• Properly, professionally and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts.
• Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate.
• Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines.
• Complete complex scheduling of multiple appointments and/or services.
• Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization.
• Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.

Benefits

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED