Patient Coordinator at Red Rock Orthodontics

Specialty Dental Brands-UT • Spanish Fork, UT

2d

About The Position

The Patient Coordinator is responsible for managing the patient experience from the initial contact through treatment and follow-up. This role ensures smooth administrative operations in the front office while providing excellent customer service to all patients. The Patient Coordinator serves as a primary point of contact for patients and plays a key role in managing appointments, patient flow, and ensuring a positive patient experience.

Requirements

• Friendly, upbeat personality and excellent communication skills
• Dependable, team-oriented, and eager to learn

Nice To Haves

• Previous dental or orthodontic office experience preferred (but we’re happy to train the right candidate!)

Responsibilities

• Manage patient scheduling, including appointments, cancellations, and reschedules, ensuring an efficient use of the doctor’s time and maximizing patient convenience.
• Confirm appointments and send reminders to patients to minimize no-shows and ensure smooth office flow.
• Greet patients in a friendly, professional manner upon arrival, ensuring they feel welcome and cared for.
• Register new patients and update existing patient demographics, collecting detailed personal and financial information.
• Facilitate patient flow by ensuring timely check-in and being aware of any delays, communicating these to both patients and clinical staff.
• Work closely with the clinical team to coordinate patient needs, making sure that patient wait times are minimized and their experience is as efficient as possible.
• Ensure patient confidentiality by adhering to HIPAA regulations and protecting sensitive information at all times.

Benefits

• Medical, Dental, Vision, and Pet Insurance and
• 401(k)
• Paid holidays
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed