Patient Coordinator at Camelback Orthodontics

Specialty Dental Brands-AZ • Phoenix, AZ

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About The Position

As a Patient Coordinator, you’ll be the welcoming face of our practice, ensuring a smooth check-in process for our patients and their families. This role is perfect for someone who is organized, friendly, and thrives in a family-centered, fast-paced environment.

Requirements

• 1+ years of experience in the dental field - preferred! Will train the right candidate.
• Exceptional customer service and communication skills.
• Strong organizational skills and attention to detail with the ability to multitask in a busy environment.
• Must be comfortable discussing financial options and insurance coverage
• Empathy, patience, and a genuine desire to help others.
• Previous experience in a front office or customer service role (dental/medical office experience preferred).
• Proficiency with computer systems and scheduling software (experience with dental software is a plus).
• A positive, team-oriented attitude and a passion for providing excellent patient care.
• Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.

Nice To Haves

• Bilingual in Spanish is a plus but not required.

Responsibilities

• Greet patients and families warmly and check them in efficiently.
• Answer phones, schedule appointments, and manage daily schedule flow.
• Confirm appointments.
• Verify insurance eligibility and collect co-pays and balances when needed.
• Present treatment plans and explain financial arrangements when needed.
• Maintain accurate patient records in Dentrix.
• Communicate clearly with clinical team to ensure smooth patient transitions.
• Provide outstanding customer service and handle concerns professionally.
• Maintain a clean and tidy waiting room and patient restroom.

Benefits

• Affordable Health, dental, and vision insurance options
• FSA/HSA
• Short/Long Term disability options
• 401(k) with up to 4% matching
• Paid time off and paid holidays
• Uniforms provided
• Free Dental Cleanings for employees after 90 days. Free Pediatric Dental Care for immediate family members under the age of 16 after 90 days.
• Free Orthodontic Treatment for employees after 90 days. 50% off Orthodontic Treatment for immediate family members after 1 year
• Practice wide monthly bonus structure

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed