Patient Customer Representative (PCR)

American Addiction Centers•Aurora, IL

1d•$19 - $28•Onsite

About The Position

Performs a variety of practice management duties in a time effective manner to maintain and/or enhance department processes, and positively impact customer service.

Requirements

High School graduate or GED
1 year experience in a customer service position
Clear and professional communication skills.
Functional PC skills with ability to learn various software programs.
Typing speed of 25 wpm preferred with good accuracy.
Pleasant and well-developed customer service and interpersonal skills.
Strong team orientation.
Understands concept of service recovery.
Demonstrate potential to learn medical terminology.
Proven ability to work well independently and in a team environment.
Flexible and willing to rotate workstations with ease.
Same as minimum, plus: Developing knowledge of medical terminology.
General autonomy with regards to daily duties/tasks in all work stations of assign department.
Ability to lift up to 35 pounds without assistance.
For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available.
Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Nice To Haves

Healthcare experience preferred.

Responsibilities

Appointment Scheduling
Check Out
Administrative Duties
Telephone Communication

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program