Patient (Customer) Support Specialist 2 (Onsite- Pittsburgh)

Blink Health•Pittsburgh, PA

9h•Onsite

About The Position

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! As a Customer Support Specialist II, you are a trusted and experienced operator who delivers exceptional patient experiences with minimal supervision. You are solution-oriented, goal-driven, and known for crushing quality metrics while maintaining speed and empathy. You serve as a subject matter expert (SME) within the team and are leaned on by peers for guidance, troubleshooting, and best practices. You operate with strong ownership and accountability, consistently driving outcomes and elevating team performance.

Responsibilities

Own and resolve patient, provider, and insurer inquiries across phone, email, and chat channels, navigating routine and complex issues while delivering high-quality, solution-oriented support.
Provide high-quality patient care while navigating nuanced pharma program requirements
Consistently meet and exceed structured performance and quality targets
Serve as a subject matter expert for workflows, systems, and program nuances
Support peers by answering questions, sharing best practices, and reinforcing quality standards
Identify root causes of recurring issues and propose solution-oriented improvements
Accurately and thoroughly document all patient interactions and key data insights across phone, email, and chat channels in accordance with established operating procedures and compliance standards.
Leverage Knowledge Base resources to resolve inquiries and proactively provide feedback to enhance documentation, workflows, and process clarity
Maintain strict confidentiality of patient and proprietary information
Develop and model strong knowledge of company-related security and privacy practices
Participate in continued education on product changes, new features, and product launches
Help improve the patient experience by sharing actionable feedback with management to further develop the product, materials, and processes