Patient Education Specialist

Gifthealth • Columbus, OH

8h • Onsite

About The Position

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary Reporting to the Patient Education Manager, the Patient Education Specialist is responsible for comprehensive patient education. This role is accountable for driving exceptional patient and client experiences through effective patient care education, operational excellence, and continuous improvement. We are seeking a Patient Education Specialists to partner cross-functionally to resolve complex patient issues, improve satisfaction metrics, and ensure exceptional patient experiences. This position plays a key role in supporting the Customer Success Team, ensuring alignment with organizational goals, operational excellence, and compliance standards.

Requirements

• Bachelor’s degree in nursing (Required)
• 3-5 years of clinical nursing experience (Required)
• Knowledge of nursing principles, practices, and standards of care; adult learning principles; common medical conditions, treatments, medications, and diagnostic procedures; regulatory and accreditation standards, and patient-centered communication (Required)
• Excellent written, verbal, and interpersonal communication skills (Required)
• Collaboration and teamwork skills (Required)
• Strong assessment, documentation, and EMR skills (Required)
• Ability to design or update educational programs to tailor to individual patient needs (Required)
• Ability to prioritize and support multiple educational programs (Required)

Nice To Haves

• Training in Pediatric and Adult Education
• Certified Diabetes Care and Education Specialist
• Prior Authorization experience
• Obesity Management
• 5+ years of clinical nursing experience (Preferred)
• Knowledge of pharmacy operations, chronic disease management, preventative care, and wellness education; and emerging treatment protocols (Preferred)
• Curriculum development, advanced presentation, and group facilitation skills (Preferred)
• Data tracking and educational outcome evaluation skills (Preferred)
• Ability to analyze patient education trends (Preferred)

Responsibilities

• Assesses patient understanding, barriers, and readiness to learn, using clinical expertise to adjust teaching methods and ensure effective comprehension of health information
• Provides one on one and group education sessions, explaining diagnoses, medications, procedures, and care instructions to improve patient outcomes and engagement
• Documents patient education encounters in accordance with clinical, regulatory, and organizational requirements to ensure accurate communication and care coordination
• Partners cross-functionally to resolve complex patient issues, improve satisfaction metrics, and ensure exceptional patient experiences
• Ensure required courses, continuing education (CE), and compliance training are completed in accordance with state board requirements and company policy
• Creates and maintains evidence based educational materials, including handouts, digital resources, and teaching tools that meet regulatory and organizational standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level