Patient Educator

Serenity Mental Health Centers • Alpharetta, GA

3d

About The Position

Tired of burnout from high-volume customer service — but still love helping people? At Serenity Healthcare , we’ll help you channel your service experience into a more meaningful role where you make a real difference every day. As a Patient Educator , you’ll guide individuals through life-changing mental health treatments like TMS (Transcranial Magnetic Stimulation). If you're an empathetic communicator who thrives on making people feel heard, understood, and cared for — you’re exactly who we’re looking for. No healthcare background? No problem. We’ll train you — you bring the heart. Why This is Perfect for You You’ve spent years in customer service, hospitality, or retail You’re ready to get out of the grind and into a career that matters You want to use your people skills to do more than just solve complaints — you want to change lives

Requirements

• 2+ years in a customer-facing role (think support, hospitality, sales, etc.)
• Strong people skills — you build trust naturally and listen without judgment
• Comfort with multitasking in a fast-paced, high-emotion environment
• Clear and professional verbal and written communication
• A knack for organization and handling details with care
• High school diploma or equivalent required

Nice To Haves

• Additional certifications in customer service, healthcare, or mental health a bonus

Responsibilities

• Teach patients about TMS therapy and their mental health care options
• Listen with empathy and document mental health symptoms and medication history
• Support patients emotionally while guiding them through their treatment plan
• Collaborate with clinicians to ensure patients feel supported, not shuffled

Benefits

• Work that’s emotionally rewarding and deeply impactful
• A 3-day workweek (three 13-hour shifts — four days off!)
• Real growth opportunities as Serenity expands
• Competitive pay
• Excellent benefits: We cover 90% of your medical, dental, and vision premiums
• 401(k) retirement plan
• 10 PTO days (15 after one year) + 10 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED