Patient Engagement Supervisor ( Must Live in EST)

Sprinter Health • Tampa, FL

1d

About The Position

We are rapidly expanding our Patient Engagement organization as we scale new partnerships and grow our internal teams. We are looking for an experienced, people-focused leader to supervise and develop a team of Patient Engagement Specialists (PES).

The Patient Engagement Supervisor is responsible for day-to-day people leadership, performance management, and team execution. This role ensures team members are supported, accountable, and consistently meeting performance and quality expectations, while partnering closely with the soon to be created Training & Quality team.

Requirements

• Proven 4+ years experience in a supervisory or people management role within patient engagement, customer service, or a related high volume call center environment
• Strong coaching, feedback, and performance management skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environmentComfort operating within a structured, scaled organization

Nice To Haves

• Healthcare, call center, or on-demand services experience preferred
• Familiarity with tools such as Five9, Zendesk, or similar platforms preferred

Responsibilities

• Lead and oversee a high-volume team of up to 50 Patient Engagement Specialists and Leads, balancing people leadership, performance and accountability management, and patient experience priorities
• Ensure adherence to company policies, quality standards, and patient communication guidelines
• Own individual performance management through coaching, feedback, and regular 1:1sFoster personal and professional growth within the team through ongoing development conversations
• Provide real-time coaching, support, and coverage
• Reinforce training and quality standards established by the Training & Quality team
• Use performance data and QA feedback to guide coaching and performance conversationsEnsure consistent execution of workflows, policies, and operational standards
• Support onboarding by reinforcing readiness expectations and monitoring early ramp performanceIdentify and escalate systemic issues related to training, operations, or tooling as needed
• Manage administrative responsibilities including attendance, scheduling, and time-off tracking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees