Patient Experience Coordinator
About The Position
McLean Dermatology and Skincare Center is a cutting-edge dermatology practice located in McLean, Virginia. Our providers specialize in adult and pediatric dermatology, skin cancer surgery, and cosmetic dermatology. We are seeking a highly organized, professional, and patient-centered individual to join our administrative team. This role is ideal for someone interested in healthcare administration, medical practice operations, or a long-term career in the medical field. Our front office team plays a critical role in shaping each patient’s experience. We are looking for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in creating a calm, welcoming atmosphere. As a privately owned practice, we prioritize mentorship, collaboration, and professional growth. We invest in teaching our philosophy of patient care daily and believe in creating a supportive, respectful work environment with strong leadership involvement. We are committed to developing our team members. Opportunities for cross-training and advancement may include: • Front Office Lead • Clinical cross-training • Cosmetic coordination • Practice operations support
Requirements
- Strong multitasking and organizational skills
- Professional communication skills
- Interest in healthcare administration or the medical field
- Passion for patient-centered service
- One-year commitment required
Nice To Haves
- Bachelor’s degree completed or in progress preferred
Responsibilities
- Manage incoming calls on a multi-line system
- Schedule appointments in our cloud-based system
- Coordinate schedules for six providers
- Check patients in and verify insurance information
- Collect copays and process retail transactions
- Document detailed patient messages in our EHR
- Maintain accurate demographic and insurance records
- Support daily administrative operations
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with match
- Paid Time Off
- Virtual fitness and mindfulness resources
- Generous skincare product discounts
- Complimentary cosmetic services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
