Patient Experience Cordinator

Lmmc•Billings, MT

13h

About The Position

Limitless Male Medical is seeking a dynamic Patient Experience Coordinator (PEC) to support our growing clinic. This hybrid role combines the responsibilities of both a Patient Experience Manager (PEM) and Patient Relations Coordinator (PRC), ensuring seamless patient care, operational efficiency, and strong sales engagement. The PEC will play a vital role in shaping the patient journey—from the first phone call to ongoing treatment follow-up—while supporting clinic operations. As the clinic grows, this role may transition into a more focused PEM or PRC position with the addition of support staff. We are looking for someone who is outgoing, tech-savvy, and motivated by sales success, while also being detail-oriented and patient-centered.

Requirements

Strong interpersonal and relationship-building skills
Previous sales experience (healthcare or related field preferred)
Strong computer and technology skills (EMR, Microsoft Office, Hubspot, scheduling/text platforms)
Highly organized and detail-oriented
Ability to multi-task and manage time effectively
Professional, patient-first attitude with the ability to champion the Limitless brand

Responsibilities

Patient Engagement & Sales Build strong, lasting relationships with patients by delivering exceptional service and education.
Contact and convert new patient leads into scheduled appointments.
Confidently explain clinic services, treatment programs, and financial options.
Actively support growth by promoting services, treatments, and products.
Clinic Operations & Flow Ensure smooth daily clinic operations through effective scheduling and communication.
Greet and check in patients, room them promptly, and assist clinical staff as needed.
Support medication ordering, inventory management, and supply needs.
Maintain accurate patient records, payments, and follow-up tasks.
Technology & Communication Proficiently use clinic technology platforms including ECW, Hubspot, and Quest.
Utilize texting, scheduling, and CRM systems to track patient progress and clinic metrics.
Collaborate effectively with clinic staff to ensure a consistent, high-quality patient experience.
Patient Program Support Monitor patient adherence to treatment plans and follow up on deviations or missed appointments.
Educate patients on the benefits of treatment, celebrate successes, and encourage ongoing progress.
Clinic Readiness Prepare patient rooms and front office areas daily, ensuring a welcoming and efficient environment.
Assist clinical staff with stocking, cleaning, and readiness tasks.
Maintain inventory counts of supplements and other office supplies.
Stock the front beverage station and communicate to the clinic supervisor any supply needs
Must understand the daily workflow of the entire clinic and understand how each role influences the other throughout each visit.
Effective communication skills between the PRC, PEM, and Clinical Staff are a must.
Preparing the rooms at the beginning of each day to ensure that TV’s and blood pressure machines are on.
May assist clinical staff with other tasks to ensure that rooms are cleaned, stocked, and ready for the day
Assist the Patient Experience Manager in the follow up process of patients that have missed appointments or have not been in within an acceptable amount of time
Performs other related duties as assigned.