Patient Experience Lead

Atlantic Vision Partners • Richmond, VA

2d

About The Position

What You’ll Do
· Perform all front desk duties and completion of all requirements of previous tiers
· Supervise and lead a team of Patient Experience Specialists by example. This is a working leadership role
· Assign tasks and ensure efficient workflow within the Front Desk.
· Participate in the hiring and onboarding of New Patient Experience Specialists.
· Assist local Training and Development Leader with onboarding
· Act as a first level of contact for escalated patient conflicts.
· Assist the Practice/Clinic Manager in process improvement and policy development and implementation.
· Highly professional
· Excellent Customer Service
· Ability to assist technicians in case of emergency with routine testing, such as Visual Fields. AR, etc.
What You Bring
· At least 3 years as a front desk teammate at AVP or 5 years of experience at an external company with relevant experience
· Certified Patient Service Specialist (CPSS) and Certified Healthcare Access Associate (CHAA)
· Completion of at least 20 Qualifying AVP Advancement Credits every 24 months.
· (MD Shadowing with a sign off. This is to ensure that they understand the clinic flow)
· High School diploma or GED, associate degree preferred

Requirements

• At least 3 years as a front desk teammate at AVP or 5 years of experience at an external company with relevant experience
• Certified Patient Service Specialist (CPSS) and Certified Healthcare Access Associate (CHAA)
• Completion of at least 20 Qualifying AVP Advancement Credits every 24 months.
• (MD Shadowing with a sign off. This is to ensure that they understand the clinic flow)
• High School diploma or GED
• Highly professional
• Excellent Customer Service
• Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)

Nice To Haves

• associate degree preferred

Responsibilities

• Perform all front desk duties and completion of all requirements of previous tiers
• Supervise and lead a team of Patient Experience Specialists by example
• Assign tasks and ensure efficient workflow within the Front Desk.
• Participate in the hiring and onboarding of New Patient Experience Specialists.
• Assist local Training and Development Leader with onboarding
• Act as a first level of contact for escalated patient conflicts.
• Assist the Practice/Clinic Manager in process improvement and policy development and implementation.
• Ability to assist technicians in case of emergency with routine testing, such as Visual Fields. AR, etc.

Benefits

• medical
• dental
• vision
• a 401k plan
• long-term disability
• life insurance
• No nights or weekends = work/life balance
• Paid uniforms
• Paid vacation and holidays (+ two floating holidays)
• Tuition reimbursement opportunities
• Referral bonus opportunities
• Discount on designer eyewear
• Paid certified accreditation program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED