Patient Experience Representative - Family Medicine (Indianola)

The Iowa Clinic • Indianola, IA

2d

About The Position

Wondering what a day in the life of a Patient Experience Representative at The Iowa Clinic might look like?
Arrive at work in the morning – no night shifts here!
Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
Strives to create The Iowa Clinic Experience with each interaction.
Leave in the evening – hooray for working standard clinic hours!

Requirements

• High School diploma or equivalent required.
• No medical office experience necessary, we will train you!
• Highly motivated to work in a healthcare setting.

Nice To Haves

• You love exceeding people’s expectations
• You enjoy having fun where you work
• Finding meaningful connections is what you live for

Responsibilities

• providing advanced level patient services regarding registration
• direct contact and resource to patient
• manage the flow of clinical scheduling, registration, patient materials
• communicating delays or changes
• Strives to create The Iowa Clinic Experience with each interaction

Benefits

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic’s success
• Generous PTO accruals and paid holidays
• Health, dental and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Training and development programs
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
• Monthly departmental celebrations, jeans days and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All employee meetings, team huddles and transparent communication

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED