Patient Experience Specialist

ProgressiveHealth

2d • Onsite

About The Position

We are looking for an energetic and customer service-driven Patient Experience
Specialist to join our team! This position will hold the front office
responsibility within our patient settings. This is a full-time, in-office
position with a weekday, day-shift schedule. No previous experience is needed
but would be ideal to have. This is also a wonderful opportunity to expand your
knowledge and gain experience in the healthcare industry. Come be a part of a
growing organization in a progressive, supportive, and innovative team!

This does not necessarily list all responsibilities, duties, requirements, or
efforts associated with the job. While this list is intended to be an accurate
reflection of the job, the company reserves the right to review and modify the
functions, duties and requirements of the job or to require that additional or
different tasks be performed as circumstances or business needs require.

Requirements

• Have the ability to work both independently and in a team environment, without constant supervision
• Be able to maintain confidentiality
• Be able to adapt, learn, and multitask in a fast-paced setting
• This position requires candidates to be authorized to work in the United States on a full-time basis without requiring current or future sponsorship for an employment visa (e.g., H-1B, OPT, etc.).

Nice To Haves

• Bachelor’s degree preferred; Associate’s degree may be considered based on experience.
• Strong proficiency in Excel is highly preferred, as the role may involve data collection and reporting.
• Ability to be trained to generate and interpret reports as needed, including coverage support during staff absences.
• Prior experience with data analysis or report generation in a healthcare setting is a plus.

Responsibilities

• Scheduling and recapturing appointments, missing in action patients, and pro-actively rescheduling appointments
• Registering patients (check-in/out) and ensuring all information is complete and accurate
• Coordinating with the patient and/or referring physician to obtain referrals Documenting referrals as directed in appropriate logs Scheduling initial evaluations and follow-up visits to yield optimal visits per treatment plan
• Verifying patient’s insurance in advance to ensure that necessary prior authorizations by payors have been obtained
• Educating patients confidently about their coverage and payment responsibilities as it relates to therapy services
• Ensuring patients understand and sign necessary documentation related to insurance coverage for services deemed non-covered
• Collecting all monies that are due prior to each visit Could include co-payments, deductibles, co-insurance, and payments on statements
• Answering incoming telephone calls in a consistent and professional manner, with attention to detail Taking and delivering messages or transferring calls to voice mail when appropriate personnel is unavailable
• Primarily focused on supporting scheduling functions across the Patient Experience team, ensuring consistency
• Collaborate closely with the Site Coordinator on data analytics and reporting for a specialized project, outside of typical front-office responsibilities
• Assist with identifying scheduling trends and opportunities to enhance appointment efficiency and patient access
• Help monitor and report on project progress, contributing to continuous improvement efforts and strategic initiatives
• Any other duties relating to the operations of the clinic that might be assigned by the Site Coordinator, Revenue Cycle Department or Patient Experience Coordinator

Benefits

• Opportunity for important work/life balance
• Monthly bonus potential
• Paid time off (PTO) & paid holidays
• A robust benefits package: medical (HSA/FSA availability), dental, vision, and supplemental insurance options Health improvement plan opportunities to lower premium costs
• FREE use of the ProCare HealthSpot medical clinic for insured employees and dependents Includes medical care, virtual visits with a 24/7 nurse call line, lab testing, and generic medications
• Company-sponsored basic life/AD&D insurance and long-term disability insurance
• 401(k) & ROTH 401(k) savings plans + company match with auto-enrollment after probationary period
• Opportunities for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree