Patient & Family Concierge - Family Practice/Teaching (3 East)

UPMC • Pittsburgh, PA

18h • Onsite

About The Position

Join UPMC Shadyside’s Medicine Team!
UPMC Shadyside is hiring a Casual Patient & Family Concierge to join their team in the Family Practice/Teaching unit 3 East!
The Patient & Family Concierge provides compassionate, general support to patients, families, and visitors throughout their hospital stay. The primary goal of the Concierge is to ensure a high-quality experience for everyone involved, including patients, visitors, and staff. Duties may include coordinating patient and visitor destinations, assisting with environmental services, dietary needs, patient transport, and managing supplies and equipment.
About UPMC Shadyside 3 East:
3 East is a family practice and teaching unit with 23 beds and a great foundational unit for those looking to start their career in healthcare! The patient population on 3 East comprises all ages being treated for a wide array of conditions and needs compassionate and expert care.
Key Responsibilities:
Destination Coordination: Greet and assist patients and visitors with directions, escorting, parking validation, scooter issuance, and patient belongings tracking while maintaining confidentiality.
Environmental Services: Clean and organize patient rooms, common areas, and equipment; replenish supplies; make beds and report maintenance issues.
Dietary Services: Assemble and deliver meals per dietary orders, maintain food safety, and follow sanitation guidelines.
Transportation: Safely transport patients, equipment, and specimens between units; disinfect transport equipment; maintain accurate records.
Supply & Equipment Management: Order, stock, and deliver supplies and equipment; monitor expiration dates and refrigerator temperatures; inventory medical devices.
Administrative Support: Coordinate tests and transports, manage patient charts and documentation, answer phones, update bedboards, order supplies, and complete audits.
General Duties: Respond to call lights, interact with patients, promote mobility, maintain resource materials, and adhere to infection control and safety protocols.
Exhibit UPMC values and experience behaviors (AIDET, The Promise, 10-5 Rule, Own Your Zone) in all duties. Perform additional tasks as assigned.

Requirements

• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
• High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.
• Ability to follow written and verbal instructions.

Nice To Haves

• Previous experience in health care or customer service is a plus, but not required.

Responsibilities

• Destination Coordination: Greet and assist patients and visitors with directions, escorting, parking validation, scooter issuance, and patient belongings tracking while maintaining confidentiality.
• Environmental Services: Clean and organize patient rooms, common areas, and equipment; replenish supplies; make beds and report maintenance issues.
• Dietary Services: Assemble and deliver meals per dietary orders, maintain food safety, and follow sanitation guidelines.
• Transportation: Safely transport patients, equipment, and specimens between units; disinfect transport equipment; maintain accurate records.
• Supply & Equipment Management: Order, stock, and deliver supplies and equipment; monitor expiration dates and refrigerator temperatures; inventory medical devices.
• Administrative Support: Coordinate tests and transports, manage patient charts and documentation, answer phones, update bedboards, order supplies, and complete audits.
• General Duties: Respond to call lights, interact with patients, promote mobility, maintain resource materials, and adhere to infection control and safety protocols.
• Exhibit UPMC values and experience behaviors (AIDET, The Promise, 10-5 Rule, Own Your Zone) in all duties.
• Perform additional tasks as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED