Patient Financial Counselor
About The Position
The Patient Financial Counselor (PFC) assists the Patient Accounts Manager by handling patient communications with regards to patient accounts which includes explaining the account to the patient, determining Patient financial responsibility and negotiating and collecting advance deposits for elective procedures, attempting to secure payment, identifying and preparing patient accounts for pre-collection letters, identifying and preparing patient accounts for outsourcing to the collection agency, and enforcing patient collections in accordance with hospital policy. The PFC interfaces and coordinates with the hospital’s patient financial services representatives, ancillary service departments and other hospital departments. The PFC is considered a major communication point with patients and an important determinant of the quality of the hospital’s public relations.
Requirements
- A combination of collection knowledge (preferably in a hospital or a clinic setting) and patient accounting.
- Microsoft Word
- Excel
- Medicare/Medi-Cal Private insurance billing process knowledge
Responsibilities
- Answers patient inquiries concerning hospital bills and assists patients with resolution of billing difficulties.
- Reviews patient correspondence and attempts to resolve issues outlined in correspondence.
- Conducts research to respond to patient inquires.
- Order re-bills as necessary.
- Resolves disputes within 24 hours of discovery, if possible.
- Identifies patterns, problems, and trends developing with respect to internal processing delays and delays in reimbursement.
- Recommends corrective action.
Benefits
- Excellent Medical, Pharmacy, Dental, and Vision Plans
- Paid days for continuing education, bereavement, and jury duty
- Retirement Plans with 3% company contribution
- Voluntary Life Insurance and Long Term Disability
- Considerable Paid Time Off
- Inclusive and connected work environment
- Competitive Compensation
- Discounted memberships with Flight/American Medical Care Network
- Shift differentials paid for certain work shifts, including Holiday pay
- Child Care Center services to all families in our area. Our program is operational from 7:45am to 5:15pm, Monday through Friday, and is approved for children aged 0 to 5 years. After submitting your application, our Child Care Director will get in touch with you about your acceptance into the program. Once approved, we will start the enrollment process. PDH employees take priority on our waiting list.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
