Patient Financial Services Representative I - Cardiac Services - FT - Days - MPG

Memorial Healthcare

About The Position

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly.

Requirements

High School Diploma or Equivalent (Required)
BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association (AMERICAN HEART), BLS Cert American Heart_non ecard (BLS AHA) - American Heart Association (AMERICAN HEART)
Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively.
Required Work Experience: No experience required.

Nice To Haves

One (1) year of related hospital, medical office, or customer service experience preferred.

Responsibilities

Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment.
Performs basic diagnostic procedures and specimen collection, including phlebotomy, splint application and procedural tray/room set-up.
Maintains equipment and medical supplies, including reordering, stocking, cleaning/disinfection per protocol, and troubleshooting.
Maintains examination areas.
Monitors and communicates changes in patient condition.
Documents patient care provided.
Provides discharge instructions and follows-up with patient as needed.
Recognizes and seeks help in emergent situations.
Performs administrative or clerical duties as assigned, including scanning, reception, scheduling, data entry, and patient registration.
Reviews/Documents Social Determinants.
Provides education/resources as needed.
Round with patients in practice to ensure Excellent Patient Experience is met.
Under the supervision of physician, physician assistant, nurse practitioner or nurse, assists with performing patient assessments and treatments.
Obtains and accurately documents patient vital signs, height and weight, takes brief history on current illness or injury, current medications, allergies, required screenings, and other pertinent information as appropriate.
Activates of My Chart Accounts where appropriate.
Ensures Telehealth connectivity for scheduled appointments and trouble shoots as needed.
Manages and facilitates all in-basket messages and patient phone calls.
Follow-up on reported issues and assists with service recovery.