Patient Financial Services Specialist

Hillsboro Area Hospital Inc•Hillsboro, IL

About The Position

The Patient Financial Services Specialist is a key member of the Patient Accounting team, responsible for supporting the financial experience of patients through compassionate service, accurate billing processes, and informed financial counseling. This role combines direct patient interaction with behind-the-scenes account management, including resolving account issues and assisting patients with understanding and managing their financial responsibilities. The Specialist ensures billing accuracy and compliance while helping patients access necessary care without unnecessary financial hardship.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration, finance, or related field preferred.
Minimum of 2 years' experience in medical billing, hospital insurance procedures, financial counseling, or patient accounts in a healthcare setting.
Proficiency with billing systems, EHR platforms, and Microsoft Office applications.

Nice To Haves

Strong understanding of health insurance plans, billing processes, financial assistance programs, and regulatory guidelines.
Excellent communication skills with the ability to explain complex financial information in a clear, respectful, and empathetic manner.
Highly organized and detail-oriented; able to prioritize tasks and work independently with minimal supervision.
Bilingual skills are a plus.
Ability to work under pressure, meet deadlines, and adapt to changing priorities.

Responsibilities

Provide exceptional customer service via phone, email, and in-person interactions regarding billing inquiries, account balances, and payment options.
Educate patients about insurance coverage, out-of-pocket responsibilities, and available financial assistance programs.
Evaluate patients’ financial situation to determine eligibility for payment plans or financial assistance in accordance with organizational policies.
Meet with patients to review bills, assist with financial assistance applications, and establish payment plans in accordance with policy.
Conduct follow-up communications to collect documentation and complete financial aid processes.
Respond promptly to inquiries or correspondence from patients.
Analyze patient accounts for billing accuracy and ensure proper application of insurance payments and patient responsibility.
Document all account activity, communications, and financial arrangements accurately in the billing system.
Review credit balances and reconcile multiple accounts when applicable.
Collaborate with billing and insurance teams to support seamless patient financial experiences.
Uphold patient confidentiality and comply with HIPAA and all applicable federal, state, and organizational regulations.
Maintain knowledge of hospital and departmental policies and procedures, including corporate compliance.
Promote a work environment consistent with the mission, vision, and values of the organization.
Report compliance concerns appropriately and participate in training sessions as required.