Patient Guest Services Assistant I

Cleveland Clinic • Slaton, TX

6d • Onsite

About The Position

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Patient Guest Services Assistant, you will serve as a highly visible brand ambassador and resource to patients, family members and visitors by facilitating a warm, caring, comfortable and informed experience. In this role, you will interact with a diverse population, offering the opportunity to positively improve your community every day. You may also explore educational resources and potential future roles, such as Unit Coordinator. A PRN caregiver in this position works 2 5-hour shifts per week between 6:00AM – 9:30PM, including weekends and holidays.

Requirements

• High School Diploma/GED
• Two years of experience in a customer service role with at least one year providing face-to-face customer service
• Basic understanding of Epic, Outlook and other internal systems
• Excellent verbal communication skills and an ability to function with empathy, friendliness and professionalism when interacting with patients and guests

Nice To Haves

• Associate’s Degree

Responsibilities

• Ensure that patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care.
• Greet, welcome and assist patients, guests and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport.
• Access patient information to confirm appointment times, appointment locations and room numbers.
• Provide service recovery as needed and assist with resolving patient and family concerns using the Respond with H.E.A.R.T. model at the point of service.
• Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community.
• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.
• Correct and/or report safety, maintenance and cleaning needs.
• Respond to Code Blue and Code Red emergencies with appropriate equipment.
• Coordinate patient needs with other departments.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED