Patient Liaison (Part-time)
About The Position
At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again". We are looking for a Patient Liaison to join our incredible team at our Atlanta, Georgia clinic. As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail. We are looking for a Part-Time Patient Liaison to join us at our Atlanta clinic! This is an on-site position located at 2021 Peachtree Rd Ste 100, Atlanta, GA 30309, United States. This role requires that you must be within commuting distance of 45 minutes to our Atlanta clinic. This role is specifically for Sunday coverage, with part-time shifts from 6:15 AM to 7:15 PM. Scheduling will be limited to Sundays based on clinic needs. Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!
Requirements
- Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
- Initiative: A self-starter who takes ownership of their training and development.
- Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
- Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
- Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
- Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.
- Exceptional interpersonal and communication skills.
- Attention to detail and a commitment to high standards of excellence.
- Strong organizational skills and the ability to adapt to change.
- Problem-solving and decision-making abilities.
- Passion for patient care and creating memorable experiences.
- Emotional intelligence to manage emotions effectively and foster teamwork.
Nice To Haves
- Previous experience in healthcare, hospitality, or MedSpa.
- Proven experience as a Receptionist, Front Office Representative, or similar role.
Responsibilities
- Patient Check-In, Registration, and Check Out
- Welcome patients and visitors, ensuring a warm and professional first impression.
- Verify patient identity, and required documentation.
- Assist patients with completing registration and intake forms as needed.
- Manage scheduling, cancellations, and rescheduling of appointments.
- Educate patients on post-scan expectations.
- Communication and Coordination
- Serve as a liaison between patients, providers, technologists, and clinical staff.
- Ensure the front desk area is organized, stocked, and operates efficiently.
- Customer Service Excellence
- Address patient concerns or complaints with empathy and professionalism.
- Encourage patient feedback and foster a positive clinical experience.
- Patient Preparation for MRI Scans
- Escort patients to changing rooms and explain pre-scan protocols.
- Assist patients with positioning for comfort and safety during scans.
- Screen for contraindications and verify compliance with safety protocols.
- Support MRI Technologists
- Prepare the MRI suite with necessary supplies and clean equipment after use.
- Communicate any patient-specific concerns or needs to the technologist.
- Assist in maintaining an efficient workflow to minimize patient wait times.
- Equipment and Environment Maintenance
- Report any technical issues or maintenance needs to appropriate personnel.
- Keep patient areas tidy and well-stocked with necessary materials.
Benefits
- An avenue to make a positive impact on people's lives and their health
- Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
