Patient Navigator Advocate (PNA) - Outpatient Clinic
About The Position
We are excited to invite compassionate, driven, and polished professionals to join our dynamic team as a Patient Navigator Advocate (PNA) at Mid Cities Psychiatry. In this essential, client-facing role, you will help guide patients through their mental health journey by facilitating referrals, providing education on our innovative treatment offerings including Transcranial Magnetic Stimulation (TMS), Esketamine, and Ketamine therapies and ensuring seamless care coordination. As a PNA, you’ll play a vital part in educating patients, answering their inquiries, and ensuring accurate and timely documentation. You’ll work closely with our clinical and administrative teams to verify insurance benefits, manage prior authorizations, and ensure smooth access to care. We are seeking candidates who are not only passionate about mental health but who also bring energy, adaptability, and a professional presence. The ideal candidate has experience in sales or lead generation, thrives in fast-paced environments, and takes pride in being well-presented, personable, and engaging. You will be the welcoming face of our clinic representing our brand with confidence and care.
Requirements
- Education & Experience: Bachelor’s degree required; 1–3 years in sales, customer service, or lead generation (healthcare experience preferred)
- Technical Proficiency: Skilled in Microsoft Office, Google Workspace, and EMR systems
- Sales & Communication: Demonstrated success in sales or client relations; warm, engaging, and approachable demeanor
- Organization & Initiative: Proactive, detail-oriented, and adaptable with excellent multitasking and follow-through skills
- Confident and polished, with a poised and composed demeanor
- Maintains a professional appearance and represents the clinic with grace in client-facing settings
- Strong interpersonal and communication skills
- Empathy & Compassion: A sincere interest in patient well-being and mental health support
- Customer Service Excellence: Friendly, professional, and committed to delivering a positive, welcoming experience
- Critical Thinking & Problem-Solving: Sound judgment and the ability to navigate complex situations
- Self-Motivation & Teamwork: Able to work independently and collaboratively
- Persistent & Persuasive: Strong communication skills to inform, engage, and support patient decision-making
- Adaptability & Goal Orientation: Flexible in approach while staying focused on care outcomes and clinic goals
- Technical Skills: Proficient in Microsoft Office, Google Apps, and basic data management software.
- Attention to Detail & Presentation: Well-groomed, composed, and conscientious in appearance and documentation
- Brand Representation: Naturally builds rapport and projects confidence in high-visibility interactions
- Completion of the Tony Robbins DISC Assessment is required prior to application review. Applications submitted without the completed assessment will not be considered.
Nice To Haves
- healthcare experience preferred
Responsibilities
- Facilitating referrals
- Providing education on treatment offerings including Transcranial Magnetic Stimulation (TMS), Esketamine, and Ketamine therapies
- Ensuring seamless care coordination
- Educating patients
- Answering patient inquiries
- Ensuring accurate and timely documentation
- Verifying insurance benefits
- Managing prior authorizations
- Ensuring smooth access to care
Benefits
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Health insurance, dental and vision coverage
- Paid time off (PTO)
- 401(k) with employer match
- Mental health support services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1-10 employees
