Patient Navigator - Medical Case Management TEMP

St. John's Riverside Hospital•Yonkers, NY

About The Position

Overview St. John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology. Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St. John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations. St. John’s has been an integral part of the community since the 1890's and its’ commitment to provide the community with the most advanced medical services available continues to be the hospitals’ vision, mission and value. St. John's Riverside Hospital built itself around an early foundation of nursing and community service. In 1894, the Cochran School of Nursing, the oldest hospital-based school of nursing in the metropolitan area, was founded, thus making the St. John's Nursing Staff more than just the backbone of the hospital, but the heart and soul. St. John’s dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care. St. John’s Riverside Hospital staff is committed to making life better for all patients. The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St. John's Riverside Hospital to their care. St. John’s Riverside Hospital is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, creed, color, national origin, sex, age, disability, marital status, or other legally protected classification in accordance with applicable federal, state, and local law. Personalized care together with advanced technology is what it means to be Community Strong

Requirements

Associates Degree in Human Services or Social Work
Completion of NYS-Department of Health’s Peer Education Training or either case management certification by CUCS or at least 90 hours of documented training equivalent to those required by the NYS Peer Worker Certification program.
Applicant must have at least 12 months experience in patient navigator or similar work.
Some education/experience/personal knowledge relating to HIV.
Specific language skills may be required . For example, some positions may require that the Patient Navigator be fluent in a language such as
Valid drivers license required
Access to personal car for work related travel required
Strong computer skills
Possesses well-developed and effective interpersonal skills and can communicate effectively verbally and in writing.

Responsibilities

The Patient Navigator will be responsible for providing client centered support and education to patients . Through a collaborative effort with the patient’s care team, the Patient Navigator will coordinate and advocate for services that will promote positive health outcomes.
Conduct outreach and educational efforts to patients related to the program area where assigned.
Conduct outreach to patients who are eligible for Part A MCM, have become lost to contact and make follow up phone calls to patients who miss appointments, if they are receptive to the calls.
Insure that program goals of patient outcomes are documented in AIRS/eSHARE so that annual service units can be met and demonstrates ability to set priorities and manage time in an efficient manner.
Responsible to document all intervention conducted with the patient or on their behalf in AIRS and or eSHARE in a manner that is timely, accurate and error free.
Track all interventions on the program specific patient contact log.
Documentation is to be completed immediately following the intervention and program specific monthly monitoring data is to be submitted to Assistant Clinical Supervisor by the 8th of the following month.
Ensure that patient confidential health care and personal information is protected at all time.
Responsible to ensure that appropriate consent forms are signed and updated as required.
Ensure that exchanges of information are only disclosed to those individuals for which patient consent has been obtained.
Responsible for the safeguarding of electronic devices and passwords.
Work as a team player in all areas to enhance the program as a whole.
Hear staff and patient concerns in an open and solution oriented manner.
Provide effective customer service as well as culturally and linguistically appropriate care to all customers (internal and external).
Provides appropriate support to patients: Educate HOPE Cares patients relating to the progression of HIV, treatment of HIV and provide adherence support by providing HIV related information regarding disease process, transmission, basic terminology, medications, adherence and resistance in both written and verbal form.
Offer supportive counseling as it relates to new HIV diagnosis, disease progression, adherence and others as needed.
Assist patients in learning self management skills.
Assist patients with adherence when ever necessary.
Responsible to actively participate in the Department’s Quality Improvement and Quality Assurance efforts as directed by supervisor, including but not limited to participation on the Department’s Quality Improvement Committee.
Independently travel to patient’s home and any other site to accompany patients to specialty care appointments, if needed.