PATIENT NAVIGATOR - LH

Volunteers of America Northern Rockies•Sheridan, WY

1d•Onsite

About The Position

The patient navigator is the hub of resources to the clients. They provide general case management, plan educational programs, collaborate with staff for medical care, assist with aftercare and continuing care plans, facilitate groups, and coordinate volunteer and educational opportunities. The patient navigator educates patients on available services and develops a network of contacts with service providers and agencies for referrals and negotiated affordable services. The patient navigator works in conjunction with the Clinical Nurse, Clinical Program Director, clinicians, and other staff of the facility to empower patients to learn and develop key living skills to further their recovery, and-ultimately-their lives. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Understands the specifics of addiction and the 12-step model. Understands underlying mental health issues that often accompany addiction. Meets with patients on their assigned caseloads within the first week of admission and then regularly through treatment to track them in the progress of their case management goals. Performs case management functions for all assigned patients needing assistance and monitors the delivery of services to patients to ensure they are appropriate, timely, and satisfactory. Collaborates with the clinical team for coordination of care in seven vital areas of functioning: employment, medical, housing, finances, education, recreation, and volunteering. Guides patients in achieving goals in their six areas, as necessary, from admission through discharge. Guides the patients through the step-down process and discharge planning. Educates patients in step-down on the expectations and enforces the expectations. Facilitates groups at one or both houses which cover living skills, personal growth and well-being, and new patient orientation. Provides support to their counterparts in Sheridan and Riverton. Acts as a liaison between community agencies, service providers, staff, and patients. Makes referrals as necessary for patient optimization. Communicates with referents. Facilitates communication between patients and public entities such as but not limited to the Department of Family Services. Educates patients on service availability, application procedures, and patients' rights. Coordinates Indian Health Services (IHS) trips for tribal-member patients. Assists patients in building informal support networks among themselves and with community members, encouraging their proactive approach to meeting their social, psychological, and recovery needs.

Requirements

Understands the specifics of addiction and the 12-step model.
Understands underlying mental health issues that often accompany addiction.
Effective communicator
Highly collaborative with parties both internally and externally
Respectful and professional toward patients
Calm under pressure and crisis
Maintain strict patient confidentiality
Empathetic and able to relate to patients with addiction
Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values
Associate's degree, or high school education with training/experience in the following:
Demonstrated working knowledge of community services in the region with a particular understanding of services that are provided for the population living within the facility
Proven experience in case management, including organizing, problem-solving, and advocating
Trained in the addiction process, correctional system, and mental health issues
Knowledge of eligibility for and applications procedures of federal and state entitlement programs
Knowledge of legal liability issues relating to providing case management, including HIPAA
Valid driver's license
Ability to use computer software programs including the Microsoft Office Suite

Nice To Haves

A Bachelor of Social Work or degree in Addiction, Psychology or Counseling

Responsibilities

Meets with patients on their assigned caseloads within the first week of admission and then regularly through treatment to track them in the progress of their case management goals.
Performs case management functions for all assigned patients needing assistance and monitors the delivery of services to patients to ensure they are appropriate, timely, and satisfactory.
Collaborates with the clinical team for coordination of care in seven vital areas of functioning: employment, medical, housing, finances, education, recreation, and volunteering.
Guides patients in achieving goals in their six areas, as necessary, from admission through discharge.
Guides the patients through the step-down process and discharge planning.
Educates patients in step-down on the expectations and enforces the expectations.
Facilitates groups at one or both houses which cover living skills, personal growth and well-being, and new patient orientation.
Provides support to their counterparts in Sheridan and Riverton.
Acts as a liaison between community agencies, service providers, staff, and patients.
Makes referrals as necessary for patient optimization.
Communicates with referents.
Facilitates communication between patients and public entities such as but not limited to the Department of Family Services.
Educates patients on service availability, application procedures, and patients' rights.
Coordinates Indian Health Services (IHS) trips for tribal-member patients.
Assists patients in building informal support networks among themselves and with community members, encouraging their proactive approach to meeting their social, psychological, and recovery needs.