Patient Navigator - Cardiothoracic Surgery - Center City

Jefferson Health Plans • Philadelphia, PA

7d • Onsite

About The Position

The Patient Navigator will work with physicians and staff to ascertain the appropriate services the patient needs; schedule the patient appointments with multiple departments; and follow up with the patient to assure compliance. The Patient Navigator supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors. Job Description Essential Functions: Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. “Point-Person” for all activities for the surgeon(s) team and coordinates all communications between the patients, clinical team and office staff. Monitors and performs clinic prep, works with patients to schedule testing, schedules and coordinates surgeries and follows patients through from their NPV to surgery to post operative care. Assist the surgery scheduler on the team and communicate/facilitate case changes when they occur. Greets and interacts with patients/visitors in a professional manner, on phone or in person. Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards. Other duties as requested or assigned.

Requirements

• High School diploma or GED required
• 3-5 years of experience in a medical office required

Nice To Haves

• Bachelor’s Degree in psychology, health administration or other relate fields from an accredited college/university preferred

Responsibilities

• Ascertain the appropriate services the patient needs
• Schedule the patient appointments with multiple departments
• Follow up with the patient to assure compliance
• Coordinates all communications between the patients, clinical team and office staff
• Monitors and performs clinic prep
• Works with patients to schedule testing
• Schedules and coordinates surgeries
• Follows patients through from their NPV to surgery to post operative care
• Assist the surgery scheduler on the team and communicate/facilitate case changes when they occur
• Greets and interacts with patients/visitors in a professional manner, on phone or in person
• Adheres to HIPAA privacy and security requirements
• Ensures compliance with all applicable federal, state, and local regulatory standards
• Other duties as requested or assigned

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED