Patient Navigator

Access • Chicago, IL

7d • Hybrid

About The Position

The Patient Navigator plays a critical role in supporting patients by developing and implementing individualized, multi-session, time-limited interventions to assist those with recent diagnoses or positive test results. This position focuses on connecting patients to essential social support services and primary medical care while providing personalized, condition-specific counseling and referrals in a safe and empowering manner.

Requirements

• High School Diploma or GED required.
• Minimum of two (2) years’ experience in human services required.
• Demonstrated ability to assess diverse psychosocial needs of clients and patients.
• Basic proficiency with Electronic Health Record (EHR) systems and EPIC preferred.
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A reliable mode of transportation required.
• If using a personal vehicle, a valid driver’s license and proof of insurance are mandatory.

Nice To Haves

• Associate’s degree or higher is strongly preferred.
• Experience in infectious disease care and support services, outreach, health promotion, or related fields is preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Assist patients in navigating the healthcare system, including scheduling appointments, completing paperwork, and explaining treatment plans.
• Organize and manage appointments with healthcare providers and professionals to ensure timely and comprehensive care.
• Collaborate with providers, care coordinators, and nurse case managers to enhance patient adherence to healthcare recommendations.
• Connect patients to community resources, such as medical care, medication assistance, and other healthcare services, and ensure these services are accessed.
• Establish and maintain a strong working relationship with ACCESS Care Team members to support seamless patient care.
• Accurately document patient encounters and preliminary eligibility information in organizational and program-specific data systems.
• Conduct home and community visits face-to-face in accordance with established policies and workflows.
• Assist with special programs and events to support organizational objectives.
• Maintain accurate and comprehensive participant records, tracking all contacts and service connections.
• Perform additional duties as assigned to support organizational goals and priorities.

Benefits

• Tuition reimbursement and student loan forgiveness programs for qualifying individuals
• Comprehensive healthcare coverage including Medical, Dental, and Vision
• Generous PTO
• 403(B) retirement plan and financial resources to help you save and plan for your retirement
• Life Insurance
• Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED