Patient Navigator

Ritter Center•San Rafael, CA

20h•$29

About The Position

The Patient Navigator plays a vital role at Ritter Center’s health campus, assisting Marin County’s most vulnerable populations in accessing medical care, behavioral health care, and case management services, including financial assistance, housing, shelter, and representative payee services. This position is ideal for someone passionate about patient care, equitable health care access, and skilled in assisting underserved individuals. The qualified applicant for this role excels in a dynamic position, demonstrating high levels of patience and compassion. The Patient Navigator provides personalized assistance to patients to facilitate access to quality medical care and other essential social services. This position will work in close proximity with other frontline staff to conduct needs-based assessments and direct them to the appropriate department. A primary responsibility will be ensuring that patients are informed of potential care options based on all services offered by Ritter Center. This position requires a strong interest in improving health outcomes, effective communication with diverse patients and staff, and ideally, a background in public health, case management, or social work. The successful candidate exhibits a strong customer service orientation, a proactive approach in finding solutions and resources to improve access and thrives in working autonomously with minimal support as needed. They are motivated by a dedication to enhancing health outcomes and promoting equity.

Requirements

Negative TB test prior to start date.
COVID-19 vaccination (or qualified exemption) per CA State Health Order (8/5).
1-2 years of experience with health care, behavioral health care, and/or social services
Experience working closely with low-income, unhoused, substance abuse and other vulnerable populations.
Proficiency with computers, including word processing, and the ability to learn new programs independently
High proficiency in database management
Strong communication skills with diverse populations
Solid relationship-building and interpersonal skills
Excellent coordination skills, including multitasking and setting priorities on work assignments
Demonstrated awareness and value of cultural competence

Nice To Haves

Bilingual English/Spanish a plus but not required.
Experience in or with a Federally Qualified Health Center (FQHC)

Responsibilities

Screen new and existing patients to determine current health and social service needs.
Respond to patient inquiries and assist with the completion of paperwork.
Provide referrals and ensure linkage with services and resources provided by Ritter Center and other Safety Net providers throughout Marin County.
Identify patient barriers to care, such as transportation, insurance, and language, and refer patients to internal resources to support engagement.
Educate patients on accessing services at Ritter Center, providing counsel to alleviate anxiety and fear.
Develop familiarity with department teams and staff changes to effectively direct clients to service providers.
Primary responsibility includes assisting clients in completing Ritter’s Client Registration form and maintaining accurate client information continuously.
Regularly update client profiles in Ritter’s required multiple data systems.
Collaborate with Patient Accounts Billing/Benefits Manager to support enrollment or maintenance of patient Medi-Cal status.
Attend trainings and learning opportunities that expand content knowledge and best practices.
Perform other duties as assigned.