Patient Outreach Associate

DWP, IWP, and AWP Careers • Andover, MA

1d • $21 - $23

About The Position

The Patent Outreach Associate (POA) will be responsible for supporting our enrollment team, through outbound calling to patients of our pharmacy. They will follow up on treatment status, upcoming appointments and assist with current medication needs. The POA will also support the enrollment team by assisting with data entry, contacting medical offices and other duties as needed. This role will help build a skill base that will lead to opportunity for growth within the company. Make A Difference With IWP Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy, helping injured workers around the country access their prescription medications with ease. As a specialized workers’ compensation home delivery pharmacy, we collaborate with the legal, medical, and insurance communities to help injured workers return to a productive life. At IWP we believe in our service, but it’s the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you’d like to be part of, we’d love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development. Why You’ll Love Working at IWP Our culture is built on our ICARE values: Ingenuity, Collaboration, Advocacy, Respect, and Empowerment. These values guide how we support our patients — and how we support each other. We offer: Monthly engagement events and larger annual celebrations (tent party, summer BBQ, Family Fun Day) Tuition reimbursement and an internal-first job posting philosophy to support career growth Onsite fitness center, free parking, and a competitive benefits package A positive, inclusive environment where employees feel valued, supported, and empowered IWP is an Equal Opportunity Employer. IWP does not discriminate on the basis of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. IWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] We will make a determination on your request for reasonable accommodation on a case-by-case basis. We are dedicated to attracting and retaining top talent with competitive and fair compensation. The salary range for this role is $21/hr - $23/hr.

Requirements

• A quick learner who can work independently and contribute to the success of the team
• Self-starter who has the initiative to take on additional responsibilities outside of the normal job requirements when the opportunities arise
• Ability to handle high volume phone calls while maintaining excellent customer experience  
• Ability to prioritize and handle a varied workload
• Attention to detail and organizational skills
• Ability to work through complex issues and seek assistance when needed
• Ability to work a Monday - Friday, 10:30 AM - 7:00 PM
• Ability to present information and respond to questions from both internal and external customers
• Microsoft Office experience (required)

Nice To Haves

• Bilingual in English and Spanish (preferred)

Responsibilities

• Reach out to patients via phone and text to follow up on their current treatment status and assist with any prescription needs
• Learn our systems and procedures and become proficient in our transfer, MD Call, Retail Access and Outreach Procedures
• Gather data regarding a patient’s current treatment status with accuracy and clear documentation
• Handle a large volume of email communication to our internal teams as well as our field sales teams
• Help patients understand the benefits of using IWP
• Take initiative to go above and beyond to assist patients

Benefits

• Monthly engagement events and larger annual celebrations (tent party, summer BBQ, Family Fun Day)
• Tuition reimbursement and an internal-first job posting philosophy to support career growth
• Onsite fitness center, free parking, and a competitive benefits package
• A positive, inclusive environment where employees feel valued, supported, and empowered

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed