Patient Registration Clerk - Patient Registration - Full Time

Guthrie Enterprise•Corning, NY

1d•$18 - $25

About The Position

Position Summary: Registration clerks are responsible for obtaining patient demographic, insurance and financial information including but not limited to performing scheduling, registration, patient pre-admission and admission, reception, and discharge functions. Registration clerks also must employ proper, compliant patient liability collection techniques before, during and after the date of service. Escorting of patients/visitors to appropriate areas, or obtaining, wheelchair, etc. Arranges for patients to speak with financial counselors if needed. Registration clerks also ensure medical necessity checks/verification which may be in the form of authorization requests or advance beneficiary notification forms. Insurance authorization/notifications may or may not result from an automated tool which can include inpatient, or outpatient scheduled or unscheduled hospital charges.

Requirements

Associate degree in health care, Finance or related area. In lieu of degree, two (2) years' experience is required in Front Office Assistant, Registration, Insurance Verification, Scheduling/Call Center, or Banking.
Working knowledge of medical terminology required, with a medical terminology course completion.
Proficiency with office computer software including Microsoft Word and Excel required.
Must possess an abiding commitment to basic ethical and legal principles, including familiarity with HIPAA and Protected Health Information.
Excellent communication skills.
Must have proven clerical skills, including typing, filing, scanning, with the ability to communicate with the public, doctors, nurses, and patients.
Proven ability to work with computers, electronic devices, telephones, electronic web sites, and fax machines.
Working knowledge of Medical Terminology.
Familiarity with various insurance plans, which includes passing a basic insurance identification test.

Nice To Haves

IDX/EPIC experience is beneficial specifically in registration and/or scheduling.
Per diem positions require a willingness and ability to work various days/times and be available with limited advanced notice.

Responsibilities

Responsible for interviewing patients or their representatives to obtain complete patient registration and required third party billing information, to include all demographic and insurance information.
Registration may include assisting patients with electronic check-in devices and enrollment in electronic registration tools or devices.
Obtains all required information and signatures to complete all patient type visit creation, and third-party billing information accurately and as appropriate.
Obtain any authorization information required for procedures and signing of financial waivers as appropriate.
Demonstrates current knowledge of clinical computer systems
Prepares charts, requisitions, and other assigned work according to the department guidelines.
Ensures accurate data entry of all patient types.
Answers the telephone and responds to requests appropriately and in a timely manner.
Accurately records diagnosis and/or ICD9 code.
Ability to transcribe physician orders to enter any and all pertinent visit information accurately.
Accurately pre-registers different patient types using all available data, resources, and policies.
Assures accurate patient identification by preparing labels and wristband.
Places Patient Identification band on the wrist of patient at all times.
Works closely with other Departments to ensure coordination of inter-departmental functions related to, but not limited to, the processing of patient information.
Excellent interpersonal and communication skills with a wide cross-section of individuals, to include employees, patients, medical staff, and general public, in a courteous and tactful manner, upholding all aspects of Guthrie Corning Hospital Customer Service requirements, in order to interact effectively.
Ability to retrieve medical records when needed, per departmental policy and guidelines.
Demonstrate high ethical standards with respect to discretion and regard for confidentiality.
Understands all HIPAA & JCAHO requirements.
Demonstrates efficiency and thoroughness when completing ED & patient record, including billing information, ED follow-up scheduling, obtaining written consent for treatment/testing, and processing of all patient types.
Must demonstrate ability to assist in developing skills for other departmental personnel, including explanation of different policies, processes, procedures, or duties.
Adjusts to fluctuating workload and demands of the department.
Utilizes time to assist others in maintaining the department's needs, as well as demonstrating the ability to recognize priorities, and deal with them appropriately.
Other duties during periods of slow patient activity may be assigned to compliment departmental needs.
Creation of downtime registrations and charts per departmental guidelines, as needed.
Notifies nursing units of incoming patients and obtains room assignment.
Escorts/Transports patients to floors or any other area as appropriate, as well as arranges for volunteer or other staff members to escort patients, as needed.
Routes correct forms to appropriate departments, as requested or needed.
Demonstrates respect and consideration for all patients and individuals.
Must represent Guthrie Corning Hospital in a professional, courteous manner, while being sensitive to how others perceive both verbal and non-verbal communications.
Assists in ensuring all customers receive quality services, as well as identifying areas in which the performance improvement process can be applied.
Initiates immediate service recovery when receiving patient concerns/complaints and refers unsolved problems to the appropriate person.
Observes hospital dress code; wears identification badge while on duty and maintains a professional appearance at all times.
Respects, at all times, the confidentiality of patients’ records, progress, and utilize complete discretion when discussing patient matters.
Maintains reservation book for scheduled surgeries/admissions/outpatients in a neat and orderly manner.
Documentation into the EPIC system regarding transfers, records release, facility requests, discharges, and all other pertinent visit information per department guidelines.
Stocking of patient rooms and registration areas as needed.
Ordering supplies which maintain adequate par levels to meet patient needs and budget requirements, may be requested.
Responsible for daily departmental functions such as printing, viewing, faxing, filing, scanning, copying, and answering/directing phone calls.
Maintains work area in orderly manner to maximize efficient workflow.
Maintains desired attendance level, arrives on time at start of scheduled shift and returns promptly after breaks and lunch periods.
May be required to work holidays, weekends, and shifts other than those regularly assigned.
Further competencies will be designated by the Patient Registration, Emergency Dept, or Business Office Manager as changes in technology and patient care requirements occur.