Patient Registration Manager

Gonzaba Medical Group•San Antonio, TX

8d•Onsite

About The Position

The Patient Registration Manager oversees the daily operations of patient registration, ensuring accurate, efficient and compliant collection of patient demographic, insurance and financial information. This leadership role drives high-quality patient experiences from first contact through registration, while managing staff performance, optimizing workflows, and maintaining strict adherence to regulatory standards (including HIPAA) and organizational policies. The ideal candidate is a results-oriented healthcare professional with strong leadership skills, a passion for patient-centered service, and proven expertise in patient access operations, ready to contribute to the organization’s mission of delivering exceptional care to our patients.

Requirements

Previous supervisory/management experience required
Minimum of 2 years’ experience in physician billing required, including in-depth knowledge of registration processes.
Experience with physician practice management software.
Broad knowledge of health care compliance and insurance billing guidelines and rules.
Strong communication skills to interact positively with physicians, patients, and staff.
Ability to write policies, procedures, and routine correspondence.
Analytical, summarization, and troubleshooting skills.
Strong knowledge of word-processing software, spreadsheet software; Internet software and database software
English and Spanish proficiency preferred.
Strong organizational skills are a requirement in this position.
College degree in business or related field highly preferred; experience in lieu of degree will be considered.

Responsibilities

Lead and supervise the daily operations of the patient registration team, including staffing, and workflow coordination across all clinic settings.
Recruit, train, mentor, and evaluate registration staff, conduct performance reviews, disciplinary actions, and professional development plans.
Ensure accurate and complete collection of patient demographic, insurance, and financial information to support billing accuracy and revenue integrity.
Monitor key performance indicators (KPIs) such as registration accuracy, point-of-service collections, wait times, and denial rates; implement process improvements to meet or exceed organizational targets.
Collaborate with other departments (e.g., Business Office, clinical teams, IT, and Finance) to optimize front-end processes and support overall organizational goals.
Develop and maintain departmental policies, procedures, and standard work; participate in quality improvement initiatives and audits.
Foster a positive, Como Familia culture within the team; promote excellent customer service and resolve escalated patient complaints or issues.
Ensure strict compliance with federal, state, and organizational regulations, policies, and procedures (including HIPAA, patient rights, and data security).
Prepare and present regular reports on team performance, operational metrics, and financial outcomes to senior leadership.
Assist with development of performance standards for productivity and accuracy for new hires and established staff, establishing benchmarks and goals for registration accuracy.
Monitor and trend dashboard summaries to assess problems, issues, or areas of concern, preparing appropriate reports.
Establish or participate in regular meetings and open forum discussions on registration issues and concerns.
Develop and create solutions to reduce denial rates due to registration inaccuracy.
Will require travel to all GMG locations to support patient registration operations.
This position will require driving a company vehicle or a personal vehicle; therefore, employees must successfully complete a motor vehicle history check, possess, and maintain a current valid Texas Driver License, and proof of current insurance to be subject for mileage reimbursement.
Maintain strict confidentiality.
Ensures customer service is always maintained at the highest level.
Exercise tact and courtesy when dealing with patients, visitors, providers, and co-workers.
Must always adhere to customer service expectations including in-person and virtual (via telephone, or virtual meeting applications) communication.
Assist with special projects as needed.
Other duties as assigned.