Patient Registration Representative - Tell City Family Medicine

Owensboro Health

About The Position

Responsible for the registration of all patients' accessing services with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, and point of service collection, while maintaining confidentiality, professionalism, and ethics continuously.

Requirements

Requires critical thinking skills and decisive judgment.
Works under minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Excellent interpersonal, organizational, and problem solving skills.
Requires in-depth skills and knowledge of the specialized concepts, practices, and procedures in the area of specialization.
Utilizes in-depth knowledge of the specialization as well as business needs to recommend appropriate action.
A minimum of 2 years' relevant experience required.
High school diploma, General Equivalency Diploma (GED) or higher preferred
BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position

Responsibilities

May visit patient rooms to gather needed insurance and financial information.
Confirms eligibility and verifies insurance benefits.
Ensures all necessary demographic and billing information is obtained for patients and entered in the computer system timely and accurately.
Responsible for obtaining and documenting required pre-certification for outpatient testing obtained by the physician's office.
May schedule appointment times using computerized scheduling programs..
Explains financial responsibilities for services received, payment options, and collection procedures to patients and/or parties responsible for payment.
Counsels patients regarding insurance benefits and recommends alternative sources of payment and/or financial assistance when appropriate.
Accepts payments and co-pays.
May move patients to and from the department by escorting, using stretchers, and wheelchairs.
Communicates effectively with insurance companies, external agencies, patients, physicians and team members.
Verifies insurance coverage presented by the patients.
Communicates with referring facilities regarding patient transfers and in conjunction with nursing, coordinates hospital wide bed control functions to provide the optimum placement of patients.
May perform bed control duties including reviewing unit census in coordination with Environmental Services Supervisor and House Supervisor to determine patient placement (includes "Do Not Announce" patients), monitoring assigned bed tab to place rooms within designated time frame, and maintaining bed control log with assignment and placement issues.
Takes reservations from physicians and their office staff and maintains a log of scheduled and unscheduled patients requiring bed placement.
Answers internal and external calls; takes requests for patient information, dispersing the information with accountability to all regulatory entities and according to the facility's policies and procedures, scheduling outpatient appointments and testing accordingly.
May serve as a lead registrar on shift or super user of a particular admitting area.
May serve as a mentor for new team members.
May assist with special projects and serve as a lead for committees within the department focused on process improvement and accountability.
May provide problem solving and troubleshoot on system errors and reports issues and/or routes to System Administrators.