Patient Registration Specialist

TEKsystems•Stonington, CT

5d•$18 - $21•Onsite

About The Position

The Patient Access Representative serves as the first point of contact for patients entering the Practice. This role is essential in creating a welcoming, efficient, and supportive experience across multiple specialties, including Primary Care, Walk-Ins, Vascular Surgery, and Behavioral Health. The ideal candidate is detail-oriented, empathetic, and comfortable interacting with a high volume of patients throughout the day.

Requirements

Healthcare or general medical office experience with a strong customer service background
Ability to manage high patient volume (150–200 patients per day)
Strong communication skills and a patient, understanding demeanor
Comfortable working with individuals of all backgrounds and abilities
High attention to detail and accuracy

Nice To Haves

Experience with EMRs; Epic experience strongly preferred
Prior experience in patient access, medical reception, or insurance verification

Responsibilities

Complete check-in procedures for all specialties within the practice
Greet patients, verify demographics, and ensure accuracy of all required information
Maintain a professional, patient-centered environment throughout the day
Collect necessary documentation from referring providers
Ensure accurate submission of required information to third-party payers
Schedule follow-up appointments in accordance with system guidelines
Verify insurance eligibility, benefits, and co-pay amounts using online systems
Enter insurance and billing data accurately to meet compliance standards
Communicate coverage details to patients clearly and professionally
Coordinate patient appointments across multiple specialties
Follow established scheduling protocols to optimize provider availability
Utilize EMRs and internal systems to manage patient information
Maintain strict confidentiality and uphold privacy standards
Demonstrate empathy and professionalism in all patient interactions