Urgent Injury Clinic - Patient Registration

DMOS Orthopaedic Centers • Norwalk, IA

1d • Onsite

About The Position

As part of our Patient Registration team in the Urgent Injury Clinic, you will be responsible for greeting patients upon arrival, the check in process and answering phones. You will play a key role in creating a welcoming environment and maintaining confidential communication with our patients. You are passionate about providing an outstanding patient experience for individuals visiting our Urgent Injury Clinic. This position is located at our Norwalk clinic, opening summer 2026. Our Norwalk Urgent Injury Clinic hours are Monday - Thursday 10am-6pm, Friday 10am-5pm and Saturday 8-12pm. Here's what you can expect: Assisting patients with the check-in process for our Urgent Injury Clinic. This may include gather demographics, insurance information and basic understanding of their injury. Communicating with patients that may not be pleasant at times, yet are grateful for our guidance and assistance in getting them back to living. Majority of communication will occur in-person, yet will also occur via the phone. You may be sitting at a desk for extended periods of time that may seem unnatural. Opportunity to work within a team amongst the registration staff and clinical staff members to ensure patients receive quality care. What We're Looking For: Calm and curious. Ability to communicate calmly with patients with a warm and professional attitude, while being curious, utilizing listening skills, asking clarifying questions and avoiding interrupting patients. Multi-tasker. Ability to check in patients, obtain necessary information and answer phones while staying organized. Reliability. An individual that can be reliable to support overall efficiency of the team of the Urgent Injury Clinic. Why DMOS? Friendly, fun and dedicated peers Outstanding 401(k) with employer match and an annual company profit sharing contribution (even if you don't participate in the employer match) Health, dental, and vision insurance including 6 paid holidays and a generous PTO accrual program (as a full-time employee you can anticipate to earn up to 22 days per year) We celebrated 70 years of orthopaedic care in 2025! Join our team of orthopaedic surgeons and discover how your talents will change lives helping our patients get back to living! DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test. Please Note: We value your privacy. DMOS will not ask a candidate for private personal information, such as social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email [e-mail] for more questions.

Requirements

• Calm and curious. Ability to communicate calmly with patients with a warm and professional attitude, while being curious, utilizing listening skills, asking clarifying questions and avoiding interrupting patients.
• Multi-tasker. Ability to check in patients, obtain necessary information and answer phones while staying organized.
• Reliability. An individual that can be reliable to support overall efficiency of the team of the Urgent Injury Clinic.

Responsibilities

• Greeting patients upon arrival
• Check in process
• Answering phones
• Assisting patients with the check-in process for our Urgent Injury Clinic. This may include gather demographics, insurance information and basic understanding of their injury.
• Communicating with patients that may not be pleasant at times, yet are grateful for our guidance and assistance in getting them back to living.
• Majority of communication will occur in-person, yet will also occur via the phone.
• Opportunity to work within a team amongst the registration staff and clinical staff members to ensure patients receive quality care.

Benefits

• Outstanding 401(k) with employer match and an annual company profit sharing contribution (even if you don't participate in the employer match)
• Health, dental, and vision insurance including 6 paid holidays and a generous PTO accrual program (as a full-time employee you can anticipate to earn up to 22 days per year)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed