Patient Relations Representative Part-Time

Northwestern Memorial Healthcare • DeKalb, IL

6h • $26 - $37

About The Position

The Patient Relations Representative reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The representative supports the hospitals service recovery program by partnering with leadership and staff in teaching, coaching, consulting and role modeling behaviors that support patient satisfaction and service excellence and serves as the patient advocate.

Requirements

• 1 year health care experience
• 1 year customer service experience
• Superior interpersonal skills
• Customer focused work ethic
• Skilled in analysis of objective and subjective information
• Demonstrates sound judgment and decision-making skills
• Skilled in organizing, planning and completing projects
• High school diploma or equivalent

Nice To Haves

• Bachelor's Degree

Responsibilities

• supports the hospitals service recovery program by partnering with leadership and staff in teaching, coaching, consulting and role modeling behaviors that support patient satisfaction and service excellence
• serves as the patient advocate

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED