Patient Relations Representative
About The Position
At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system. We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste. JOB DESCRIPTION AND POSITION REQUIREMENTS Scheduled Weekly Hours: 40 WORK HOURS: Monday to Friday, 9:30am to 6:00pm JOB SUMMARY: The Patient Experience Representative: demonstrates excellent CARES customer service and communication skills; strong critical thinking skills; accurate interpretation of customer needs; efficient processing of requests with maturity, empathy, tact and patience. The Patient Experience Representative completed administrative tasks associated with the Surgery waiting area, Cath Lab waiting area, and Information Desk including, but not limited to, assisting with communication between patients, families, and visitors; answering phone calls; providing direction within the facility; and offering overall assistance.
Requirements
- Minimum high school graduate or equivalent.
- Must have proficient computer-based application and office equipment skills.
- Proficiency in Microsoft Office suite, including Word, Outlook, Excel and PowerPoint.
- Ability to maintain logs, create memos, reports and other documents that are professional and grammatically correct.
- Superior customer service skills, good judgment and problem-solving ability required.
- Professional appearance and behaviors are a must.
- Excellent interpersonal and communication skills.
- Ability to communicate both orally and in writing in a clear manner using appropriate grammar and spelling.
- Highly organized, maintaining a neat and tidy work environment.
- Proficient multi-tasking skills required.
- Must be able to work flexible shifts, including weekends and holidays.
- Must be able to work with minimal direct supervision.
Nice To Haves
- Associate degree in health-related field preferred.
- Medical terminology and previous customer service relations in a healthcare environment preferred.
- EPIC medical record relations preferred.
- Experience in handling confidential materials preferred.
Responsibilities
- assisting with communication between patients, families, and visitors
- answering phone calls
- providing direction within the facility
- offering overall assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
