Patient Relations Specialist

University of Southern California • Los Angeles, CA

3d • $25 - $28

About The Position

Since 1897, the Herman Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Our challenging clinical education and our expert faculty members provide future oral health professionals with the skills they need in order to become the best. Dentists are consistently viewed as some of the most trusted and respected professionals that serve the public, and our graduates are part of the reason. The Herman Ostrow School of Dentistry not only educates excellent clinicians but also produces professionals who earn their patients’ trust with an unyielding commitment to exemplary ethical standards. The Herman Ostrow School of Dentistry of USC is looking for a one-year fixed-term Patient Relations Specialist to join its Clinical Affairs team. The Patient Relations Specialist will support the School of Dentistry in its mission to educate outstanding dental professionals and provide excellent care to and service to our dental patients. In this fast-paced environment, the Patient Relations Specialist will have responsibilities that include but are not limited to:

Requirements

• Minimum Education: Associate's degree or Combined experience/education as a substitute for minimum education
• Minimum Experience: 5-7 years.
• Minimum Skills: Demonstrated interpersonal, communication and customer service skills. Ability to establish and maintain effective working relationships with others (e.g., physicians, staff, volunteers, media). Ability to perform duties with minimal supervision, multi-task, organize, and respond to competing deadlines and requests in a calm and productive manner. Proactive in all endeavors.

Nice To Haves

• Preferred Education: Bachelor's degree
• Preferred Experience: 8-10 years.
• Spanish proficiency is highly preferred.

Responsibilities

• Manage the patient feedback website by responding to patient inquiries.
• Manage the process of obtaining language interpreters by assisting students when needed.
• Assist with sending patient letters in accordance with our mailing systems.
• Respond to patient complaints.
• Serve as a liaison for students and communicate directly with the patients.
• Fulfill requests for patient records (e.g., from patients, attorneys, government).
• Provide administrative support, such as purchasing and scheduling meetings when necessary.
• Update patient status notes in the electronic health record (EHR) application.
• Other duties as assigned.

Benefits

• We offer a wide variety of benefits and programs that support our staff and their families
• This support advocates for work-life balance and employee well-being.
• As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
• As an equal opportunity employer, USC values and promotes diversity, equity, and inclusion in the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees