Patient Representative

University of Arkansas•Little Rock, AR

8d•$17

About The Position

The Patient Representative works under general supervision counseling patients on their financial status and obligation. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high-risk pre-certifications, develop and implement denial avoidance plans and produce reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions.

Requirements

High school graduate, GED, or formal education equivalent.
Seven (7) years of training and/or experience in business office administration, customer service, or related work of which three (3) years of experience is in patient registration, scheduling, or billing in a healthcare environment OR Bachelor's degree plus three (3) years of experience in patient registration, scheduling, or billing in a healthcare environment.

Responsibilities

counseling patients on their financial status and obligation
identify and refer the patient and/or responsible party to an appropriate sponsoring agency
processing high-risk pre-certifications
develop and implement denial avoidance plans
produce reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected
demonstrate competency in the job elements of all the levels of the Access Coordinator positions