Oncology Patient Scheduler 2

University of Miami•Miami, FL

About The Position

The Patient Scheduler 2 delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams. CORE JOB FUCNTIONS Schedules all types of complex treatments with attention to detail. Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine proper treatment times. Obtains and verifies necessary demographic and insurance information. Screens and verifies information for ensure accuracy when scheduling all CTU appointments. Ability to manage high call volumes to ensure best possible customer service by properly education the patient on CTU appointments preparation and answering questions. Utilizes multiple computer applications, scheduling software, network drives to schedule multiple Treatments within multiple modalities and entities across all CTU UHealth locations. Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order. Coordinates processes and timing as required by the physician and facility for special procedures or treatments. Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information. Adheres to University and unit-level policies and procedures and safeguards University assets.

Requirements

High School diploma or equivalent
Minimum 2 years of relevant experience

Responsibilities

Schedules all types of complex treatments with attention to detail.
Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine proper treatment times.
Obtains and verifies necessary demographic and insurance information.
Screens and verifies information for ensure accuracy when scheduling all CTU appointments.
Ability to manage high call volumes to ensure best possible customer service by properly education the patient on CTU appointments preparation and answering questions.
Utilizes multiple computer applications, scheduling software, network drives to schedule multiple Treatments within multiple modalities and entities across all CTU UHealth locations.
Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
Coordinates processes and timing as required by the physician and facility for special procedures or treatments.
Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.
Adheres to University and unit-level policies and procedures and safeguards University assets.